Consumer Action Group envelope labels
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Sheet of 20 self-adhesive envelope labels £3.50 inc p&p
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Would you like to clean up your credit file? Check it out | | | | | | | Barclays, BCard and Woolwich successes **Existing Successful Claims Only *NO* New Threads Please** - Contact a moderator to move your thread | Welcome to The Consumer Action Group and The Bank Action Group
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12th May 2006, 12:11
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#1 (permalink)
| | Platinum Account Customer | DH of Mumofthreeboys v The Woolwich ** WON ** I have been dealing with this on behalf of DH - will have to make sure he's word perfect if it ends up in court!!
23.3.06 - Data Protection Act letter sent.
30.3.06 - Letter received from Michael Crowe (Case Manager) - thanks for your letter, due to nature of complaint, sent to HO to deal.
4.4.06 - Letter from Tanya Bailey (Assistant Case Administrator) - I will ensure Michael Crowe responds asap.
6.4.06 - Letter from Michael Crowe (Case Manager) - I am continuing to investigate your concerns.....
12.4.06 - Letter to Michael Crowe (another Data Protection Act letter + cheque this time for £10) and asking for clarification on who is dealing, HO or Michael Crowe and stating original 40 day deadline in original letter of 23.3.06 still stands or will be reported to the Information Commissioner.
13.4.06 - Letter from Michael Crowe (not sure how he responds so quickly). Have made arrangements for backdated statements to be sent, 'but we are currently experiencing printing difficulties resulting in a large backlog of requested statements'.
13.4.06 (but not received until 27.4.06)!! - Another letter from Michael Crowe - 'case was escalated to HO but they returned the case to me on the understanding you needed copy statements. I now enclose statements and return £10 cheque'.
28.4.06 - Preliminary approach letter sent for £2,237.50 and addressed to Michael Crowe - 14 day deadline.
8.5.06 - Letter from Michael Crowe......'From my understanding of your complaint, you are unhappy with the charges that have been applied to your account over the last six years. After taking this into consideration, I have passed on details of your case to our HO including a copy of your letter dated 28.4.06. They will investigate your case and respond directly to you, as they have the correct expertise to answer the issues that you have raised.
Please accept my apologies for the inconvenience and delay you have experienced. However, I hope that your complaint is soon resolved to your satisfacation and that your future dealings with Woolwich are satisfactory.
If you would like to talk further....... I will keep your complaint file open for 8 weeks so you have time to consider my response. If I have not heard from you by then, I will regard your complaint as closed.'
12.5.06 - LBA sent to Michael Crowe. Still applying charges and have escalated amount to £2,390.50.
Letter dated 2.5.06 (but did not arrive until 12.5.06!!) from Ashley Bowden 'I will ensure a case manager responds to you shortly.' I thought one already had in the form of the letter from Michael Crowe, that's why I sent the LBA!!
Letter dated 11th May from Mike Brophy of Barclays. 'Thanks for your letter of 3rd May 2006'. I haven't sent a letter dated 3rd May (good old Woolwich)!! 'Comments are receiving attention and we will respond by 5th June'.
Well, by my dates they have until 26th May before I enter my Moneyclaim form.
Wish me luck
Just received letter today (16th May) from Amber Childs yet another Assistant Case Administrator dated 15th May, saying she will ensure that Michael Crowe responds to me shortly in order to bring this matter to a satisfactory conclusion.
Last edited by Mumofthreeboys; 16th May 2006 at 18:45.
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29th May 2006, 18:31
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#6 (permalink)
| | Platinum Account Customer | Re: DH of Mumofthreeboys v The Woolwich That's it nothing received as of 27th May - claim filed 29th May for £2889.10 plus £120 costs = £3009.10!!
Vampiress - thank you for an excellent spreadsheet.
Keep you all posted. |
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6th June 2006, 13:05
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#9 (permalink)
| | Platinum Account Customer | Re: DH of Mumofthreeboys v The Woolwich MCOL now showing 'Acknowledged' as of 5.6.06!!!
However, got a letter this morning from Lyndon Jones (unsigned tho!!!) of Barclays 'despite my comments in relation to your views, on this occasion, and without any admissions as to the basis of your complaint, I am willing to offer the sum of £600 towards the total amount you are seeking'.
There's the usual letter also enclosed that we're supposed to sign 'full and final settlement', etc, etc.
£600  they have got to be joking - our total claim as of when the MCOL was done is for £3009 - its not even half!!
I feel a letter coming on........... |
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7th June 2006, 11:58
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#11 (permalink)
| | Platinum Account Customer | Re: DH of Mumofthreeboys v The Woolwich Got the acknowledgement through the post this morning.
It says that they intend to defend  gives the name of Nicholas Hartigan, trainee solicitor and they've added Barclays to it where it says 'name of defendant if different from above'.
But they've already offered us £600, I wish they'd make up their minds or maybe its a case of the left hand hasn't got a clue what the right hand is going!! |
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8th June 2006, 17:50
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#14 (permalink)
| | Basic Account Customer | Re: DH of Mumofthreeboys v The Woolwich Hi,
I had a letter from Barclays for my Woolwich claim which sounds word for word the same as yours. The only thing with my letter is it showed the bank up as they put wrong information in about themselves!
I am claiming £440 inc court costs. Barclays said they will offer me a further £150 on top of £210 already paid in to my account (which is wrong as i declined the £210 as this was their first half hearted offer.) So if i were to accept both these offers that would mean i only get £360 back.
Mr Barclays rang me this afternoon and said this will be their full and final offer. I replied with ok then i look forward to seeing your defence in court along with media attention. I then thanked him for returing my call and signed off.
I will give them a a few days and see what happens.
They have until 20th June to file a defence.
Good luck with your case.
K x |
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9th June 2006, 14:16
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#17 (permalink)
| | Platinum Account Customer | Re: DH of | |