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Would you like to clean up your credit file? Check it out | | | | | | | | Barclays, BCard and Woolwich successes **Existing Successful Claims Only *NO* New Threads Please** - Contact a moderator to move your thread |
23rd March 2006, 19:31
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#1 (permalink)
| | Basic Account Customer | Manual Intervention Definition?? Please Help I have started my claim against Barclays with the standard Data Protection Act letter , and have received the following reply from Barclays Data Protection:
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COPY STATEMENTS
I refer to your letter of 15 March, which was passed to me for comment in regard to the above legislation.
Please be aware that Barclays is not under an obligation to present the information according to any particular format. Therefore your request to assemble a schedule of charges is turned aside. You may of course obtain this data from copy statements and I can confirm that these have been ordered on your behalf and will be supplied without charge.
In the circumstances, your cheque for £10.00 is returned herewith. However, I am aware of your mention of information arising from "Manual intervention" and would endeavour to obtain records in this respect if you were to explain what you mean by this term. In the event that further information is indeed required, the above fee will become payable and must be returned with your response.
Yours sincerely,
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Can anyone help me with what to do next?
If the statments do turn up, I will continue with the claim but am concerened that they are trying to avoid providing data regarding Manual intervention. It seems they are trying to be difficult by claiming not to understand what this means!
Any help with how I should word a reply to them, that they cant mis-understand whould be much appreciated.
Thanks,
Sheila |
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23rd March 2006, 19:40
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#2 (permalink)
| | Platinum Account Customer | Yes carry on when you get the statements. They are being difficult about manual intervention aren't they. Probably a stall ing device. I suggest that you write back saying you wish to see what intervention was made on the imposition of each charge. Send them the chque again. |
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23rd March 2006, 20:34
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#3 (permalink)
| | Site Team The Consumer Action Group | The response which you have received concerning is quite adequate. It indicates very clearly that they don't understand what you mean by "manual intervention". This can only be taken to mean that there is none.
You have achieved your objective.
If they later on happen to raise manual intevention in a defence, you can produce this letter to refute it and to demand evidence from them that it is routinely carried out.
Can we have a scan of the letter please research@bankactiongroup. co.uk
__________________ Please don't pm me about specific questions unless you have posted and it has not been dealt with or unless the matter is confidential. Please include a link to the post you want me to look at. If you have received a defence, contact me. Advice & opinions of BankFodder, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts. |
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28th March 2006, 09:47
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#4 (permalink)
| | Basic Account Customer
Your bank owes you an awful lot more money than you realise See here Cagger since
: Mar 2006
Posts: 7
| Re: Manual Intervention Definition?? Please Help Ok, thanks Bankfodder, have sent a copy as requested.
Is there any chance they may raise the issue in court, but simply call it something else? Such as "human involvement" or something?
Should I try to clarify this, or would the court see that Barclays are simply playing with words here and could not possibly have genuinely misunderstood my original request?
Thanks |
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29th March 2006, 19:35
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#7 (permalink)
| | Basic Account Customer
Your bank owes you an awful lot more money than you realise See here Cagger since
: Mar 2006 I am in: croydon
Posts: 64
| Re: Manual Intervention Definition?? Please Help Cant you just ask for any notes that are held on your file? I used to work for an insurance company and obviously when we made decisions about renewals etc we use to write notes on the clients policy explaining our decisions |
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30th March 2006, 12:22
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#8 (permalink)
| | Basic Account Customer
Watch out, there are Claims Touts about! Cagger since
: Mar 2006 I am in: West Mids
Posts: 33
| Re: Manual Intervention Definition?? Please Help This is puzzling.
Is "manual intervention" a generic term used in banking, or not?
I listened to the interview with Stephen Hone and the guy from the Bankers Association used the term "manual intervention".
I think it is a stalling tactic. |
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25th May 2006, 18:16
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#9 (permalink)
| | Basic Account Customer
Where else can you earn 8% interest on your money? Start your County Court claim NOW!!! Cagger since
: Mar 2006
Posts: 7
| I have been offered half what is my next move? Hi All
I received a letter from Barclays who say “ without any admissions to the basis of your complaint” have offered half of what they owe me as " a gesture of goodwill".
What do I do now?
Thanks
Last edited by Cheeky_chimpy; 25th May 2006 at 18:18.
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25th May 2006, 18:18
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#10 (permalink)
| | Site Team | Re: I have been offered half what is my next move? Threads Merged
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Alan, Derby, UK. Help keep this site open by buying one of these great resources: Postage £1 - Delivery in the UK only. Click on the above link to place your order - payment by Paypal. _________________________ _______ Sorry, but I cannot deal with your case by PM - please ask questions in your own thread. If you do not get a reply within 48 hours send a PM, with a link to the relevant thread, to any Site Team Member. DO NOT SEND QUESTIONS ABOUT YOUR CLAIM TO ADMIN, or our WEBMASTER - YOU WILL NOT RECEIVE A REPLY. Advice given is purely my opinion, and is not based on any legal training. |
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25th May 2006, 18:19
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#11 (permalink)
| | Site Team
Your bank owes you an awful lot more money than you realise See here Cagger since
: Mar 2006 I am in: ...the "get Lisa and Kris out" camp!!!
Posts: 6,471
| Re: I have been offered half what is my next move? Accept their offer as an interim payment only, and say that you are continuing with your claim for the full amount.
__________________
Alan, Derby, UK. Help keep this site open by buying one of these great resources: Postage £1 - Delivery in the UK only. Click on the above link to place your order - payment by Paypal. _________________________ _______ Sorry, but I cannot deal with your case by PM - please ask questions in your own thread. If you do not get a reply within 48 hours send a PM, with a link to the relevant thread, to any Site Team Member. DO NOT SEND QUESTIONS ABOUT YOUR CLAIM TO ADMIN, or our WEBMASTER - YOU WILL NOT RECEIVE A REPLY. Advice given is purely my opinion, and is not based on any legal training. |
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25th May 2006, 18:19
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#12 (permalink)
| | Classic Account Customer
Where else can you earn 8% interest on your money? Start your County Court claim NOW!!! Cagger since
: Mar 2006 I am in: Lancashire
Posts: 371
| Re: I have been offered half what is my next move? Write back and tell them thanks very much but you want 100% back and as a gesture of goodwill on your part you will not submit the court papers if they respond within 7 days thus saving them the 8% plus court costs |
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25th May 2006, 18:39
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#13 (permalink)
| | Site Team | Re: I have been offered half what is my next move? Like it!!
__________________
Alan, Derby, UK. Help keep this site open by buying one of these great resources: Postage £1 - Delivery in the UK only. Click on the above link to place your order - payment by Paypal. _________________________ _______ Sorry, but I cannot deal with your case by PM - please ask questions in your own thread. If you do not get a reply within 48 hours send a PM, with a link to the relevant thread, to any Site Team Member. DO NOT SEND QUESTIONS ABOUT YOUR CLAIM TO ADMIN, or our WEBMASTER - YOU WILL NOT RECEIVE A REPLY. Advice given is purely my opinion, and is not based on any legal training. |
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18th September 2006, 22:43
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#17 (permalink)
| | Basic Account Customer
Your bank owes you an awful lot more money than you realise See here Cagger since
: Mar 2006
Posts: 7
| Re: What Documents do I rely on at hearing? Just had a quick look at the links you put, just what I needed,
Thank you |
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8th December 2006, 01:25
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#19 (permalink)
| | Site Team
Your bank owes you an awful lot more money than you realise See here Cagger since
: Jun 2006 I am in: 10 Miles Final
Posts: 11,179
| Re: I Won!!!!!!!!!!!!!!!!!!!!!! !!!!1 Well done.. Enjoy your refund.
Uk. . |
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Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE
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