Im gobsmacked a RESULT

[whirlwind]

Just phoned Barclays to ask how i go about getting copies and the nice lady said she could pop them in the post for me
She asked how long back I wanted to go and I told her from March 2000,
(Im sure I heard her fall off her chair)
She then asked why I needed the statements
Told her I needed to prove income for financial reasons
She said there will be a one off £5 fee for all the statements as they were made on a single request and it would take 7/10 working days to get them to me
We wait and see now

[whirlwind]

Hi
Quick recap
6 years fees totalling £150
Statements requested over phone 10th March
Statements received 15th March
First letter sent 16th March
========================
Standard reply recived 24th March from Ali Leary
Thank you for you complaint we will look into it and get back to you within 14 days blah blah blah dont hold your breath

26th March Letter recived from Karl Voller
Im sorry you feel our bank charges that YOU have incurred are unfair and represent a penalty, I note you are claiming a full refund of 6 years charges,you mentioned various laws which you say supports your veiw.Barclays are aware of all the information you have drawn to our attention,I must inform you however that we disagree with your leagal analysis.
they then go onto say when i opened the account I had a copy of their Tand C which conforms with the banking code blah blah blah

PUTTING THE ABOVE ASIDEON THIS OCCASION,I CONFIRM I AM WILLING TO REFUND YOU INFULL, I HOPE THIS IS ACCEPTABLE
if it is please sign the enclosed form and return to me IN THE PREPAID ENVELOPE PROVIDED and i will credit your account direct

if you wish to discuss the matter please contact me on my direct line 0207116 5554
Yours sincerly
Karl Voller
Customer relations manager
+++++++++++++++++++++++++ +++++++++++++++++
A shame Nationwide are not as quick ehh

THANKS GUYS

[maestro451]

excellent news, is it possible you could share with us the letter you sent because the standard one in the libary doesnt mention any laws?

[Janet-M]

great result .. why are you gob smacked did you not think you would get them when you started lol . This will inspire others to fight on for whats theirs.

[Bovvered]

Congrats Whirlwind!!

[whirlwind]

Thats just it I sent the standard letter from the libary
Im gobsmacked as I thought it would take a lot longer than it has, hope they are as quick with my husbands claim, I sent his letter off on Friday, mind you hes claiming £1750 back so I think his may take a bit more pursading than my £150

[omollmeg]

Excellent news Well Done!!
I'm still waiting on larger amount like you husbands..
Fingers crossed.

[amulrooney]

Interesting. They have given you 100% of your charges back, but offered me less than 50%. They have taken £1360.00 from me over the past 6 years and offered £520 back.

Cheeky gets.

Let the games begin!