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| | | | | | | Barclays, BCard and Woolwich successes **Existing Successful Claims Only *NO* New Threads Please** - Contact a moderator to move your thread | Welcome to The Consumer Action Group
and
The Bank Action Group
Before beginning to claim your bank charges be sure to read the FAQ by clicking the link above. Read it carefully and also read as much of the forum material as you can manage before you start claiming your bank charges refund.
You will have to register before you can post or view the materials which may assist you in reclaiming your penalty charges: click the register link above to proceed.
To start viewing messages, select the forum that you want to visit from the selection below. Understand what you are doing and you will be able to Reclaim the Right more effectively.
Why don't you come and introduce yourself in the Welcome section at the top of the forum. Then have a look around the rest of it.
Do not post or start claiming until you have read the entire FAQ section and step by step guides and you have a good basic idea of what to do and of the layout of the forum.
Good luck claiming your bank charges. We strongly suggest that you register under a UserID and not your own name |  | 
18th February 2006, 09:07
|
#2 (permalink)
| | Basic Account Customer |
just recieved letters from woolwich and barclays the same day
in basic both letters say they are sorry that i am dissatisfied about level of service and they both aim to resolve this matter by the 10th of march (both banks)
so now i start step 5 | 
|  | |
18th February 2006, 09:10
|
#3 (permalink)
| | Site Team The Consumer Action Group |
Good.
On the basis that they are different calims, please would you start a Woolwich thread in Other Institutions please.
It will be easier to keep track of for us and for all your happy readers.
__________________
Please don't pm me about specific questions unless you have posted and it has not been dealt with or unless the matter is confidential.
Please include a link to the post you want me to look at. If you have received a defence, contact me.
Advice & opinions of BankFodder, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts. | |
| | |
18th February 2006, 09:12
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#4 (permalink)
| | Basic Account Customer |
just opened another letter recieved today from the woolwich see below
in order to investigate this matter further we would require you to send in all documents you have highlighting the charges you wish us to re-imburse
once we have recieved this documentation we can continue with our investigation .
in the mean time if your unhappy with any aspects of my response please contact me on 01225477032
joyce bell
case manager
woolwich telephony customer relations team
anyone with any advice please  | |
| | |
18th February 2006, 09:15
|
#5 (permalink)
| | Basic Account Customer |
Quote: |
Originally Posted by BankFodder Good.
On the basis that they are different calims, please would you start a Woolwich thread in Other Institutions please.
It will be easier to keep track of for us and for all your happy readers. |
no probs started new thread for woolwich | |
| | |
18th February 2006, 09:19
|
#6 (permalink)
| | Administrator The Consumer Action Group |
Quote: |
Originally Posted by lowe1 just opened another letter recieved today from the woolwich see below
in order to investigate this matter further we would require you to send in all documents you have highlighting the charges you wish us to re-imburse
once we have recieved this documentation we can continue with our investigation .
in the mean time if your unhappy with any aspects of my response please contact me on 01225477032
joyce bell
case manager
woolwich telephony customer relations team
anyone with any advice please | I'd write back with a line that says:
Below is a list of punitive charges that I dispute and request refunds for:
ALL OF THEM
Yours faithfully,
xxxxx.
__________________
<font face=arial size=1>Advice & opinions of Dave and The Bank Action Group are offered informally, without prejudice & without liability.</font>
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18th February 2006, 20:29
|
#7 (permalink)
| | Basic Account Customer |
Quote:
just recieved letters from woolwich and barclays the same day
in basic both letters say they are sorry that i am dissatisfied about level of service and they both aim to resolve this matter by the 10th of march (both banks)
so now i start step 5
| Whats step 5?
I'm in the process of claiming with Woolwich but they handed it over to Barclays who promised to respond by 28th Febuary.
cheers | |
| | |
18th February 2006, 22:47
|
#8 (permalink)
| | Administrator The Consumer Action Group |
Have a look at the FAQ - Step-by-step guide.
All the steps are explained in there.
__________________
<font face=arial size=1>Advice & opinions of Dave and The Bank Action Group are offered informally, without prejudice & without liability.</font>
| |
| | |
2nd March 2006, 19:21
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#9 (permalink)
| | Basic Account Customer |
i have been away all week so got back to find a lwetter from barclays which in short said
when you opened your acount you signed to say you understood the terms and conditions, these terms and conditions clearly explain your obligations to us and our obligations to you.
putting the above aside, as a gesture of good will i confirm your account will be refunded with all your charges to date amounting to £185 within the next 7 days 
tony | |
| | |
2nd March 2006, 21:50
|
#10 (permalink)
| | Site Team The Consumer Action Group |
Quote: |
Originally Posted by lowe1
putting the above aside, as a gesture of good will i confirm your account will be refunded with all your charges to date amounting to £185 within the next 7 days
tony | You said they owed you £2000
__________________
Please don't pm me about specific questions unless you have posted and it has not been dealt with or unless the matter is confidential.
Please include a link to the post you want me to look at. If you have received a defence, contact me.
Advice & opinions of BankFodder, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts. | |
| | |
3rd March 2006, 07:42
|
#11 (permalink)
| | Basic Account Customer |
Quote: |
Originally Posted by BankFodder
tony
| You said they owed you £2000[/quote]
should have been £200 the calim for the woolwich is £1700 | |
| | |
3rd March 2006, 07:48
|
#12 (permalink)
| | Site Team The Consumer Action Group |
So hang on. are you saying that your claim against Barlcays is now resolved?
__________________
Please don't pm me about specific questions unless you have posted and it has not been dealt with or unless the matter is confidential.
Please include a link to the post you want me to look at. If you have received a defence, contact me.
Advice & opinions of BankFodder, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts. | |
| | |
3rd March 2006, 08:01
|
#13 (permalink)
| | Basic Account Customer |
Quote: |
Originally Posted by BankFodder So hang on. are you saying that your claim against Barlcays is now resolved? | yes thats right | |
| | |
9th March 2006, 14:31
|
#14 (permalink)
| | Basic Account Customer |
Hello I am just about to persue a claim for unfare charges with the Woolwich, does ant one have the correct customer services address to write to? as I know they are now part of barclays. 
Thanks
has anyone had any real results yet with the woolwich??? | |
| | |
9th March 2006, 15:03
|
#15 (permalink)
| | Site Team The Consumer Action Group |
Please start your own thread. Don't hijack other people's threads
__________________
Please don't pm me about specific questions unless you have posted and it has not been dealt with or unless the matter is confidential.
Please include a link to the post you want me to look at. If you have received a defence, contact me.
Advice & opinions of BankFodder, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts. | |
| | 
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