Do I wait or what????

[phoenix11]

Hello - I'm doing Barclays as well as the Co-Op - the claims from Barclays were a little easier to handle so I got them off first on 31 July - giving them 14 days.

I eventually got a letter back - and very nice it is too - saying how sorry they are and are looking into it and will give me an answer as quickly as possible but no later than 31 August.

Well, I've given them an extra week's extension. Do I wait any longer or is it advisable to turn up the heat with the second letter, duly amended as they have actually responded.

I am (probably quite stupidly) hoping they'll play ball and refund our relatively smallish claims on 3 accounts as we really couldn't manage if they get stroppy and want to close our accounts - we just don't have the funds - so the first letter was slightly amended to reflect my 'decades' with Barclays and to be a bit more persuasive.

So, is the general concensus is that I'm living in LaLa land and if so, do I now up the stakes with the second letter?



Cheers

[phoenix11]

Also - I sent the original letters to the Head of Current Accounts but have received a response from a 'Customer Relations Advisor' in Leicester (Retail Banking Customer Relations).

Who do I send the LBA to? I'm not keen to send it someone who may turn out to be just another bod (with all due apologies to other 'bods' out there).

It's just that if I'm escalating this, shouldn't it go direct to someone higher up in the bankers gene pool?


*can't seem to find a wry smiley for this post - please consider it entered*

[phoenix11]

Is there anyone who can help with knowing who to send the LBA to?

Do I send it to the name and address on the letter Barclays have replied with which is just a customer relations advisor, or should I send it to the Head of Accounts as before, or do I escalate it to somewhere else/someone higher up?

I'm really worried that I don't get caught out by sending it to the wrong place/person.

Any ideas very welcome indeedy.

[kathheath]

Hi. I am now at the stage of waiting for a court hearing date so have travelled on your road !! Every time I have replied to Barclays I have addressed my letters to the person who has signed the last letter, with their position, eg Head of Customer Relations or whatever and always to the 1 Churchill Place, London, address. However I'm sure that any Barclays dept will re-direct your letters if they are at the wrong dept/address, it might just add a day or two. Hope this helps, Good luck.
Kath