Welsh Lad Vs Barclaycard

[Welsh Lad]

Hi guys,

Just some advise please (1st time claimer)

Im in the process of reclaiming charges back from Barclaycard. I requested copy statements exactly 40 days ago for 2 cards I had with them (Visa and Mastercard) £10 cheque was also sent.
Today copy statements arrived for ONLY the Visa card and not the Mastercard. They dated back to June 2004 with the letter that the other statements are on microfiche blah, blah, blah and would be sent within the next 6 weeks (can I ask for these to be sent sooner?)
Im just wondering if I should have done another claim for the Mastercard??
I was thinking that being from the same Card company 1 claim would have been sufficient...if not, this is going to set me back another 40 days for the Mastercard statements to arrive Grrr.

Any help would be appreciated

WL

[Welsh Lad]

Hi,

(1st time claimer)

I received my visa statements for the last 2 yrs, but not my master card card statements. I requested both cards at the same time of asking.
I sent Barclaycard a letter last Monday (recorded delivery) asking what the delay was and if they could supply this information to me within 7 days. As of today still nothing.
Im just wondering what I can do next to get this information and for the remaining 4 yrs for the Visa card and the Master Card when I get the information.
Anybodys help would be much appreciated.

SD

[Welsh Lad]

Hey Guys,

Still nothing from Barclaycard

When I wrote my Subject Access Request letter on the 23rd March I only enclosed a cheque for £10 for information on 2 credit cards I had with them.
Did I have to send a cheque for £20 or was £10 a sufficient amount?

Regards

WL

[standingupformyself]

i beleive you were right just sending ten pounds.

[Welsh Lad]

I finally received my statements for the Visa Card today but still nothing for my Master Card

Im wondering if I can go ahead with the claim for late payments fees without the MC statements as both cards would have been charge late payment fees at the same time? I used to pay both at the same time.

Or would it be better for me to wait until they send me the statements just to be on the safe side?

WL

[moneyhelp]

I personally would wait until you have your statements... do things by the book to be safe.

How long have you been waiting? is their 40 days up?

[Welsh Lad]

Its way past the 40 days limit for the Master Card

I requested statements for both cards on the 23rd March. Received the Visa statements for the last 2 years 40 days later and the rest yesterday.

They dont play fair do they

WL

[Iamcurious]

I feel for you, I sent also a cheque to the Data Protection Act for Barclaycard Visa last week, to my surprise received the statements yesterday morning post 31/5/07, came very quickly. The statement were also from June 2004, with some lame excuse - mircofilm, etc, etc,,,,, will take 6 weeks or so.

They are panicking... I hope that you get a response soon.

I settled my Mastercard last year, maybe I should apply for these statements also. Thanks for jogging my memory.

Iamcurious

[moneyhelp]

Originally Posted by Welsh Lad

Its way past the 40 days limit for the Master Card

I requested statements for both cards on the 23rd March. Received the Visa statements for the last 2 years 40 days later and the rest yesterday.

They dont play fair do they

WL

Under the Data Protection Act - the Data Controller has only 40 days to provide this information. If they refuse, or do not furnish you with the full information within 40 days, report them to the information commissioner - Information Commissioners Office Information Commissioner's Office - for a breach of the Data Protection Act. We also have templated letters to force compliance through the courts - see the Templates Library.

[moneyhelp]

Originally Posted by Iamcurious

I feel for you, I sent also a cheque to the Data Protection Act for Barclaycard Visa last week, to my surprise received the statements yesterday morning post 31/5/07, came very quickly. The statement were also from June 2004, with some lame excuse - mircofilm, etc, etc,,,,, will take 6 weeks or so.

They are panicking... I hope that you get a response soon.

I settled my Mastercard last year, maybe I should apply for these statements also. Thanks for jogging my memory.

Iamcurious

Barclaycard & Microfiche - they are wrong - OFFICIAL

[Welsh Lad]

I phoned Barclaycard customer services today regarding the late sending of my master card statements
I was told that because I hadnt sent £20 in my 1st letter for statements, Visa and Master Card (way back in March) they would only send 1 set (visa) and that I would have to re-request the master card ones
I waited over 2 months for the Visa ones!!!

So a cheque is in the post tomorrow now then

For the time being Im going to start proceedings for my money back on the Visa card £500 +

Im just after some advise please, would it be better for me to make a claim via my local court or thru an online system??

WL

[Welsh Lad]

Ive finally got all my statements. Master card ones arrived today

Im just wondering whats my next step and if I should make my claim via my local county court or an online?

Any help would be appreciated

WL

[moneyhelp]

Example Step-By-Step Instructions - Now updated to reflect the OFT court judgment

See if you have to pay court fees here Court Fees - Do you have to pay them?

Good luck!

[sea-sidelady]

Have you sent your prelim and lba letters?

[Welsh Lad]

Hi,

Can anybody help me please -

I need the address that I need to send my claim to Barclaycard..

Many thanks

WL

[thelightbrigade]

Have you sent the prelim and schedule and the LBA and waited for 14 days?

[thelightbrigade]

This should do it

Department LRC
Barclaycard House

1234 Pavilion Drive

Northampton

NN4 7SG