New Claim Against Barclaycard.

[CLEOPATRA]

Hello everyone,
i sent a Data Protection Act request to Barclaycard on the 27/04/06, and recieved a reply back dated 18th May 06, plus statements and a print out. The problem is, they have only sent statements from May 2004. They say statements prior to this date are not held on a computer system or a structured relevant filing system, and therefore, they do not fall under the Data Protection Act 1998. But they can be obtained from customer services at a cost of £3.00 per statement. I need statements back to June 1999, so would cost a small fortune. Are they correct in what they say correct? And what can i do to get the rest of my statemens? Seems so convenient, that they gave me all the statements with no charges, and withheld the ones with charges! I thought that the Data Protection Act, stated that they had to keep records for 6 years, and that they had to provide this information, when requested to. Any advice would be greatly appreciated.

[jonni2bad]

They are contradicting themselves again, and trying to put you off.

If they didn't have them in a relevant filing system, they couldn't be expected to supply you with statements for £3.

Take a look through the Data Protection Act section where there are new template letters to kick them up the A***

Threatening separate legal action will focus their minds.

[CLEOPATRA]

Hi jonni2bad,
thanks for that. I just looked in the library section and have seen the template, so will be sending them a letter.Reading through other threads, it seems this is happening often.