Gertrude vs Barclays

Gertrude · 27th February 2007, 18:48

Sent my first letter, Subject Access Request and have received this reply.

"Please be aware that the bank is not under obligation to present information according to any particular format. Therefore, your request to assemble a schedule of charges is turned aside. You may of course obtain this data from copy statements and these will be supplied to you within the next few weeks without charge on this occasion. We would advise however, that statement information prior to 2000 is stored manually rather than on computer. Therefore, if your account was opened prior to this time, there may be an increase in the time required to collate the information you have requested. I apologise in advance should this delay be the cause of any inconvenience to you.

As regards your mention of "manual Iintervention", the Data Protection Act does not oblige the Bank to comment about internal policies and procedures. Furthermore, in the context of managing day to day ttransactions arising from out of order accounts, the Bank does not hold the information you have requested in a form that would be covered by the DPA. Whilst aggregated information is retained for statistical purposes, this would not constitute "personal data", under the DPA and therefore would not be covered by a s.7 DPA subject access request. For the avoidance of doubt, the fact that we do not generally record information in a way that is caught by the provisions of the DPA, is in no way an admission that there was no such manual intervention.

As the Bank is providing the copy statement on a complimentary basis your payment is returned herewith."

I am not sure what they are trying to say regarding manual intervention.
Please could someone enlighten me.

thanks
Gertrude

Advoc8 · 27th February 2007, 19:12

It's a standard letter. Don't worry about it, they're just trying to lay a bit of a smokescreen because they don't want to admit how they deal with charges. If they could prove everything was slaved over by admin staff by hand with each incident taking many hours to resolve they could defend their charges, but as they can't they're just trying to fob you off.

dx100uk · 27th February 2007, 19:19

yep
ignore it.
you wait till the next one in the series.

it makes me wonder if they think they 'have' to reply to our requests, just out of delaying tactics

dx100uk

Gertrude · 27th February 2007, 19:38

Quote:

Originally Posted by Advoc8

It's a standard letter. Don't worry about it, they're just trying to lay a bit of a smokescreen because they don't want to admit how they deal with charges. If they could prove everything was slaved over by admin staff by hand with each incident taking many hours to resolve they could defend their charges, but as they can't they're just trying to fob you off.

Many thanks for that. Cant wait for the next instalment from the Bank
Gertrude

Gertrude · 27th February 2007, 19:40

Many thanks for that info.

Gertrude

Gertrude · 27th February 2007, 19:41

Quote:

Originally Posted by Advoc8

It's a standard letter. Don't worry about it, they're just trying to lay a bit of a smokescreen because they don't want to admit how they deal with charges. If they could prove everything was slaved over by admin staff by hand with each incident taking many hours to resolve they could defend their charges, but as they can't they're just trying to fob you off.

Many thanks for your reply

Gertrude

Gertrude · 27th February 2007, 19:42

Many thanks for your reply

Gertude

TANZARELLI · 28th February 2007, 00:07

Pardon?

dx100uk · 28th February 2007, 00:16

granted.

more tea vicar....

TANZARELLI · 28th February 2007, 00:19

Quote:

Originally Posted by dx100uk

granted.

more tea vicar....

Just a spell check on your sig 'advice not advise'

Tanz

dx100uk · 28th February 2007, 01:10

hehe

i did that just before the tv prog and ofcourse the sig have only just come back

how emm.....

dx100uk

Gertrude · 1st March 2007, 18:38

Thanks for that, will do better next time

Gertrude

TANZARELLI · 2nd March 2007, 01:28

Quote:

Originally Posted by Gertrude

Thanks for that, will do better next time

Gertrude

Your doing fine Gertrude

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