Brown Vs Barclaycard

animaleyes76 · 20th February 2007, 14:34

The battle has begun and it seems it's going to be a struggle!

I have an old account and no longer have the account number.

Called B'card to confirm my account number. "We cannot provide that over the phone" and then they hung up on me.

Called back, got the same message that they cannot tell me over the phone despite me passing every security question they could ask and the account being close so no risk of fraudulent use of card.

The guy offered to change my address to send old statement. He didn't sound very clever and then said another area had to do this. I've now been on hold 25 minutes and then hung up on AGAIN!

Called back and someone confirmed no record of previous 3 calls..... and was really helpful explaining the problems with old accounts and that apologised etc etc.. I await a copy of statement for my DSAR.

Yeah, I could have sent my DSAR request with DOB and other details but wanted to be specific so as not to give them a chance to delay.

Judging by the above I am going to have lots of fun with B'card

chorlton1 · 20th February 2007, 17:33

You are best dealing straight with Adrian Whalley/Data Protection Team for your Subject Access Request - the customer service people are useless (not that he is much better!)

animaleyes76 · 20th February 2007, 17:39

Hi,

You're probably right!

I just wanted to try and confirm the account number so that i could put it on the Subject Access Request so they would have no more excuses to delay.

All good fun, and in the end it will all be worth it

chorlton1 · 20th February 2007, 17:42

dont misunderstand, I do think you should try and get the number first - they are snowed under and will use any excuse to delay - I can almost guarantee that on day 39 or 40 of your Subject Access Request request you will get a letter saying sorry, we are running a bit behind and will get back to you soon...they are definitely the worst and slowest I have dealt with by a long way.

Enjoy!

animaleyes76 · 21st February 2007, 19:38

Wow, after FINALLY getting someone decent at Barclaycard I have got a copy of the statement the next day after requested so I now have my account number. Impressive stuff.

However, from what I have read I am doubting the Data Subject Request will be as forthcoming. In fact i will be surprised if they manage it in the 40 days.

Progress nonetheless though

animaleyes76 · 22nd February 2007, 01:38

Hi Chorlton1 .

Thanks for the info re the contact for the Subject Access Request

animaleyes76 · 23rd February 2007, 12:28

Well the Subject Access Request is off today.

So 40 days.. .

I'll believe that when I see it judging by all the delays/stalling i've read about on other threads.

In any case. It's their problem if they don't comply not mine.

I'll just start court proceeding for non-compliance.

Bring it on!

animaleyes76 · 4th April 2007, 12:19

My Subject Access Request expires today and i had 4 accounts with them. To date I have had details of one account in full, May 2004 onwards for another one and nothing for the other two.

Their customer service people (and team leaders) say "There is nothing we can do. We do not HAVE to comply in 40 days and that i should write a complaint letter (Already done that) and that it may take another 6 weeks. NOT acceptable. Complaint made to information commissioner too.

Court action for non compliance on way.. God i am annoyed but they are wanting us to get frustrated and give up hey

By the way. For skycard (B'card in another disguise and the only part that gave statements, and in a week too) do i put Barclays Bank plc or Barclaycard on the N1/MCOL as they have actually made an offer of 50%. Not enough though and they have confirmed they are not moving after this offer

animaleyes76 · 9th April 2007, 18:13

Stupid question

On MCOL do i issue against Barclaycard or Barclays Bank plc for B'card accounts?

animaleyes76 · 11th April 2007, 12:38

Anyone else currently feeling like it feels like you are never going to get your money from B'card or MBNA..

I know i will. I need to be patient but that money could save my life right now

damiencannell · 11th April 2007, 13:42

Keep the faith. Barclaycard are rubbish and we're all in the same boat but the more of us who complain to the Information Commissioners Office and take them to court the more of ther resources are taken up until they will have to realise that the consumer is not here to be pushed around and swept under the carpet.

Currently writing a colorful LBA to see what Whalley and Co come up with. Remember ther ARE wrong and your in charge.

Good luck

animaleyes76 · 11th April 2007, 13:48

Cheers maaaaate

I'm just having a bad time financially at the moment and knowing that B'card and MBNA owe me around £4k at a guess(could well be more) is a bit depressing as is trying to find £120 in court costs and another £100 for an AQ form to take Barclays to court for another £1500 when ya skint lol.

I know i'll get it back.. it;s just when. lol.

I guess i'll just quit eating for a week or two

damiencannell · 11th April 2007, 16:29

Yup, i know that feeling, scratching around for court fees to recoup the ill gotten gains of these w@nkers is even more galling especially if your skint

Try looking at Moneysavingexpert.com if you havent already im now a convert and they do have some genuinely good advice however stick to CAG for anything related to bank charges. Interested to see how you get on... post it up when you have news.

animaleyes76 · 11th April 2007, 16:33

Oh I will! 2 weeks time tops (payday) will mark the beginning of many court actions.. So far go Barclays Current account £120 c/fees and £100 AQ to recover £1500, Skycard £30 c/fee to recover £150, MBNA & Barclaycard both £30 c/fees for non compliance.. for LOADS of money. not fair!

Oh what fun!

We LOVE it really though hey

animaleyes76 · 17th April 2007, 11:52

Nice email from the Information commissioner..

"We would like to explain that due to the number of complaints we are receiving about failed subject access requests we are writing to financial institutions on a monthly basis, sending them a 'batch' of complaints. "

No way! lol

and

"Finally, it may be helpful to explain that a breach of one of the data protection principles is not a criminal offence and we cannot punish an organisation for a breach of principle. Our priority is to get organisations to take steps to solve the problem and to ensure they handle personal information properly in the future. "

so i bet Barclaycard are really scared of them then...

Must wait till payday to start proceedings for non compliance.

Grrrrr

animaleyes76 · 19th April 2007, 11:50

I've just noticed that yesterday was the 53rd day of my Subject Access Request and that the "six weeks" in which they promised to send my statements in since the arrival of 1 account (out of 4) details from May 2004.

Quick phone call i think.. See what happens (prob nothing)

As above. The N1 will have to wait till next Friday in any case.

The fact they are missing the deadlines that they set shows they are in trouble

animaleyes76 · 20th April 2007, 12:00

Just thought I'd post this for a laugh really to show how stupid B'card are ( i know you all know)

After being put on hold for 45 minutes and getting fed up knowing that it was very probably deliberate. The first thing said to me when i got through to the first person was "Hang on we need to put you through to another team".

I thought of another tactic. I'd use their email contact and say they had failed the targets they had set (6 weeks after initial info) and it wasn't good enough and that i had tried 5 times to get through but on hold for ages. I asked for them to call me back.. The reply.. This is genius, remembering the whole complaint was about not getting through.

"
Thank you for your email.
I am sorry to learn of the problems you are experiencing contacting our Customer Services Department. We are unable to return your call as we are an internet contact centre only.
In order for us to effectively be able to assist you, please call Barclaycard Customer Services on 0870 1540154, or from abroad on
++ 44 1604 230230 with your request. When calling the
Customer Services number, press 0 and you will be transferred to a Customer Account Manager.
Our peak hours are between 8am and 8:30pm. If you are experiencing delays in speaking with a Customer Account Manager during these times, please call outside of these peak hours. Our Customer Services telephone number is manned 24 hours, seven days a week.
If you do not wish to use the automated service, simply press 0 and you will be transferred to a Customer Account Manager.
We apologise for any inconvenience caused."

animaleyes76 · 22nd April 2007, 23:13

Ha Ha!

Finally a response from Barclaycard.

Thanks for yor letter b4 action re Subject Access Request (dated 4th April)

We will reply in full no later than Fri 27th April

Lots of love Lindsay Hilton (Senior Privacy & Data Protection Manager)

Well seeing as th 27th was the day i was gonna file my N1 might as well give them the chance. muhahahahah

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