Taking on Barclaycard

topCatDC · 8th May 2006, 18:06

Hi i sent a letter to Barclaycard on th 1st may 06 requesting my charge /fees back and recieved a letter back on the 5th
I stated that they had 14 days to sort out my account before i would take action.i will paste a copy of there reply .I phoned up there customer relations and they said they would not be able to sort my account out in the time scale they where given .
what should i do
1 wait for there reply
2 send another letter (what should it say)
3 start court procedings.
Dear Mr Armstrong
Thank you for taking the time to contact us regarding the level of service received from Barclaycard.
I am very sorry to learn of your dissatisfaction, as the provision of a high level of service is very important to Barclaycard. Your correspondence is being dealt with by this office and we aim to resolve matters by the 30th May 2006.
I want to reassure you that we are dealing with your complaint as quickly as possible, and will investigate all aspects fully. Should you have any immediate queries, please contact us on the telephone number above and I or one of my colleagues will be happy to assist you.
Please see the enclosed leaflet for further information on how we deal with complaints. Yours sincerely

Katrina Downs
Customer Relationship Manager
Enc. 'We Value Your Feedback' Leaflet
*TO MAKE SURE WE MAINTAIN A HIGH QUALITY SERVICE, WE MAY MONITOR AND/OR RECORD PHONE CALLS.
Barclaycard is a trading name of Barclays Bank PLC. Barclays Bank PLC is authorised and regulated by the Financial Services Authority.
Registered in England. Registered No: 1026167. Registered Office: 1 Churchill Place, London E14 5HP.

96950 06/05 CS40

Spriggsy · 8th May 2006, 18:21

I would not engage in telephone conversations with them, for a start.

Just follow the process laid out on this forum and you should be O.K

Bovvered · 8th May 2006, 18:31

Yeah they're just stalling for time - stick with your deadlines whatever they say...

topCatDC · 24th May 2006, 18:00

thanks for your help and support i have just had a good offer of barclays and i am going to take it sorry but not allowed to say any more thanks again

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