LouLou V Barclaycard

[LouLou]

Now that I have started my claims with Barclays and are waiting until the 8th May for a reply I thought I'd get the ball rolling with Barclaycard.

What a total joke they are!!! I sent the Data Protection Act request letter recorded delivery with a cheque stapled to it for £10. The muppets went and paid the £10 onto my card as a payment (despite the fact I pay by direct debit) and have totally ignored the letter and deny receiving it! I have had to go through several difficult phone calls to get my data sent to me, finally getting a call from their call cent at 11pm (better late than never?!) last night to say it would be with me within 40 days. I corected them on that, it would be with me within 40 days of the 7th April when they banked the cheque for £10.

From other threads I can see this is not the first time this has happened, delaying tactics or just bloody stupidity?

I am also concerned at the lack of concluded cases with Barclays..... I won't be accepting any offers except the full amount!

LouLou

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	The Direct Debit Guarantee • The Guarantee is offered by all Banks and Building Societies that take part in the Direct Debit Scheme. The efficiency and security of the Scheme is monitored and protected by your own Bank or Building Society. • If the amounts to be paid or the payment dates change, we will notify you three working days in advance of your account being debited or as otherwise agreed. • If an error is made by us or by your Bank or Building Society, you are guaranteed a full and immediate refund from your branch of the amount paid. • You can cancel a Direct Debit at any time by writing your Bank or Building Society. Please also send a copy of your letter to us. This is a term of your banking contract and you can sue on it.

Delaying! They arent stupid! They know exactly what to do!

I have had my cheque back today and a letter request a £10 cheque!

(I know i didnt get it either! )

[funhat]

What address did you sent it to, was it the main customer service centre or was it the address on the prepaid envelope in with your statement?

[LouLou]

I have had a reply to my Data Protection Act request letter (they just made 40 day deadline) and I am a bit cheased off cos they only sent statements til may 2004. They say in the letter all data before this date is not held on a computer system or a structure filing system and thus does not fall under Data Protection Act regulations!! However if I want the info prior to May 2004 I have to pay £3 per statement.

I am a bit confused now as what to do. How can thy say they data they hold before may 2004 does not come under Data Protection Act and yet it is available if I am prepared to pay for it?

Is this a loophole that banks are going to use to their advantage, barclaycard being the first?

I am intending to call legal department at Barclacard to dispute tomorrow.

Also my other claim against Barclays, well they missed their deadline to reply to my request for refund, I am not havig much luck!

Lou