Barclaycard to send ALL statements from now on

[nalin73]

I phoned the BC customer relationship manager this morning and enquired about getting my statements, explaining to her that I only received statements May 2004 onwards from my previous S.A.R - (Subject Access Request) request.

She informed me that the information commissioner had changed their stance last thursday (7th Dec) and that Barclaycard will now comply and that I will be receiving ALL my stements originally requested. Result!

So get phoning people! At last we can put this microfiche argument behind us!

Good luck with your claims

	Subject Access Request A Subject Access Request is a demand which you can make to any organisation to disclose any personal information which they hold on you. The right to disclosure of data is provided by the Data Protection Act. There is no time limit. The organisation is obliged to reveal everything they have about you - which you ask for - as far back as you ask for. There are very few exceptions. It does not matter whether the data is held on microfiche, in an archive, on tape, in a cardex system, in sound recordings or in screen notes. Some companies are saying that they do not have to disclose where it would be difficult to do so - "disproportionate effort". This is untrue. Disproportionate effort refers to something else under the Act. If you are seeking bank charges information then you should ask for "all data held on you" and you should make it clear that you want everything as far back as it goes. Do not be put off by excuses. Do not accept being fobbed off. It is not in your bank's interest to make full disclosure to you. This means that it is in your interests to get it. If you have not started gathering your bank charges information yet, then you should start now. There will soon be a big rush once the OFT test case has been settled. Get all of your bank account informtion as far back as possible. At least as far back as 1995. If your bank says that they don't keep data as far back as this, don't accept it. Be persistent. They've got what you need in some form or other.

[special_k]

What number did you use to contact them?

[draigfach]

im into the third letter now telling them they have 14 days to pay my estimated charges. Do you think I should ask for my statements again and if i got them would i have to start again with my claim.