Woolfie v's Barclaycard

woolfie · 1st April 2006, 23:47

I emailed Barclaycard asking for statements on a closed account here is their response.

Dear Sir/Madam,

Thank you for your e-mail.
In reply to your enquiry, I will be able to order a copy statement for you as per your request. However, I must inform you that we levy a charge of £3.00 per copy.
In order for us to order the copy statements for you, you will need to contact Barclaycard Customer Services on 0870 1540154, or from abroad on ++ 44 1604 230230 even though you do not possess the account number. When calling the Customer Services number, press 0 and you will be transferred to a Customer Account Manager.
I trust this information is of assistance.

Kindest regards

Vineetha N (Miss)
Customer Account Manager
Barclaycard Online Service

Seminole · 2nd April 2006, 12:04

Ue the template in the library to send a Data Protection Act request.

woolfie · 21st April 2006, 18:35

Here we go, here we go, here we go!!!!

Sent 1st letter today after receiving statements dating back to May 04. They are now refusing to send statements past that time because they are not readily available and therefor not covered by the Data Protection Act

Utter S*!te!!!!

They did, however, send me a 40 million page print out detailing just about everything that has ever happened, will happen or may have happened on my account. (It was about 30 pages really) Cunningly hidden on page 4/5 was the information i was looking for the number of late payment charges and the number of over limit charges! Simply multiplied those numbers by £20 the current charge for these terrible offences and send a slightly Scottishified version of Bookworms letter (thanks Bookworm).

Will keep you all posted

Woolfie

21st April 2006, 18:44

Fingers crossed for you!

Lou x

Bookworm · 21st April 2006, 19:44

My fan base is growing, mwah ah ah. Tonight, the Bank Action Group, tomorrow the world.

woolfie · 6th June 2006, 19:17

Got an offer from Barclay card today. The usual stuff to start, we dont agree with your legal analysis, our charges are transparent etc etc. Then they offered me £135 (my claim was for £435) They then went on to say this is the difference between their existing charge and the recommendation of the OFT. Has anyone else seen this?

Woolfie

natalie · 6th June 2006, 19:20

Not seen it personally but it was bound to happen. Stick to your guns, they will pay up.

Good luck

Natalie

Karnevil · 6th June 2006, 19:24

yes the figure tally with them having charged you £35 each time and trying it on so you only feel you have the right to reclaim the difference to the £12 mentioned in the OFT report. I haven't seen this anywhere else, but sort of expected the banks to head down this route at some point. I'm not sure where they stand legally, but many people think the true cost to the banks is only 50p or so, so I would continue with your claim to get the whole lot back.

Also, If they had been charging £12 all along you may not have gotten so many charges in the first place as the charges seem to breed more charges. If you see what I mean !

jayne67 · 7th June 2006, 09:36

Well the way I see it is even though they might try to use the OFT's recommendation, they would still have to prove that these charges are justified. And even at 12.00 they charges still seem high. Let them prove that it costs 12.00, before you accept any offers!

lolly · 7th June 2006, 17:17

Hi Woolfie,

Have just had exactly the same reply from them about my claim. I think you're right, its another stalling tactic and I was half expecting it.

Just going to carry on with all the steps.

Lolly

woolfie · 7th June 2006, 20:55

Yeah I am going to take em to court regardless!! Oooooo its all very exciting innit. To think we could all play apart in bring the Banks to their knees!! I love it

W.

lickthewallfatboy · 7th June 2006, 20:59

the £12 fee level was only the stated point at which the OFT said they would get involved-they didn't at any time say that it was fair.

Desperate tactics from desperate banks!!

theapoll · 7th June 2006, 22:26

I thought this would happen- no doubt a new trick for all companies now. But until the OFT or some one else says a charge is fair- go for it! There not going to claim money back on claims they have already paid out on for the full amount are they?

Tinkerbelle · 11th June 2006, 14:45

Quote:

Originally Posted by lolly

Have just had exactly the same reply from them about my claim.<<snip>>Lolly

Same here. They actually did a "Capital One" on me

woolfie · 17th June 2006, 18:14

Barclaycard have on receipt of my LBA refunded £208 to my wifes card and offered £100 on mine, both as goodwill gestures neither accepting any liability or admission of guilt. Obviously I am not going to leave it there....

Hi Ho Hi Ho its off to court we go!!

woolfie · 24th June 2006, 11:02

I have had an offer of about half from bc. Obviously i have written and told them I accept it as interim payment btut will continue court action untill i get full settlement. They have transferred the half (£135 to my account) can I spend this or would this be as good as accepting their offer of half?

cheers

woolfie

barracad · 24th June 2006, 11:08

Threads merged - please stick to one thread

If you have agreed to accept it as ain interim payment only then I see no harm in spending it. If you want to err on the side of caution you could give them a week so you know they have received and accepted your letter - if they don't respond then there's nothing to stop you from spending it in my opinion.

callumsgran · 24th June 2006, 11:09

Hi, i personally would leave it there until you get the rest of it, then at least you wont get any more charges for the timebeing anyway!!! lol

marksteps · 26th June 2006, 10:48

Quote:

Originally Posted by woolfie

Sent 1st letter today after receiving statements dating back to May 04. They are now refusing to send statements past that time because they are not readily available and therefor not covered by the Data Protection Act

Utter S*!te!!!!

They did, however, send me a 40 million page print out detailing just about everything that has ever happened, will happen or may have happened on my account. (It was about 30 pages really) Cunningly hidden on page 4/5 was the information i was looking for the number of late payment charges and the number of over limit charges! Simply multiplied those numbers by £20 the current charge for these terrible offences and send a slightly Scottishified version of Bookworms letter (thanks Bookworm).

Woolfie

I had the same letter except no 40 million page print out lol....I have sent a Data Protection Act non-compliance letter. Did you end up doing that atall? Hope i did the right thing...

give_me_it_back · 18th July 2006, 11:09

Hi Woolfie. How's the Barclaycard story going..?

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