thanks for the information, couple of other things i'm not clear on:
1. Is it worth sending a relatively non-threatening first letter (i'm only claiming a £100 or so), but including the facts and relevant legalities contained on this site, while refraining from threatening court action (has this worked for anyone?)
2. If I know my charges then do I still need to get copies of my statements with manual intervention information (are they actually providing this?), can i just ring up and ask for standard copies of statements without manual intervention information?
3. My charges are just late payments for credit card, so am I affected by
interest, if so, do I need to work this out before i start my claim?
4. My hsbc claim includes credit card,
direct debit and refused cheques (ie. two different accounts), can i roll this all together in one claim?
thanks