Barclaycard and Monument Data Protection Act started

16th April 2006, 20:30

I have just sent emails and letters to follow requesting Data Protection Act info for Monument card (barclays owned) and Barclaycard Gold visa

Will update as and when I hear

Lou xx

jonni2bad · 16th April 2006, 21:01

And £10 fee?

16th April 2006, 21:03

Of course Lol!

Read all the faq's, templates, cases, experiences for the last 24 hours almost non stop!

THIS STUFF HAS REALLY GOT MY GOAT!!!!

jonni2bad · 16th April 2006, 21:05

It's the best way to be - if you are really up for the fight then there should be no stopping you, including the possibility of facing them in court.

Good luck, with all your refunds!

16th April 2006, 21:10

Oh im ready to roll on this! Im one fiesty woman when companies try to get one up on me!

I currently have

HSBC
Barclaycard
Monument card
Capital one card x 2
Woolwich account

For me and my partner

So £60 in cheques sent and prob £600 costs to get em to pay as I have 6 accounts going at the same time! ( i know i will get it back tho!)

Best to do it all now rather than wait for each one to be compleated or this could take years!!!

18th April 2006, 09:42

I emailed Barclays and they said I would have to call them / write to them, due to security measures they wont send me my Statements from a email request!

rags1965 · 18th April 2006, 10:51

, sent a letter to barclaycard requesting statements , they replied saying that the data is available on receipt of a 10 gbp charge , they go on to say that satements prior to may 2004 are not held on a computer system or a relevant structured filing system and therefore do not fall under the data protection act 1998 . they can be obtailned from the customer service dept at a cost of 3 gbp per staterment .

anyone know if the last part of this is correct and therefore if i wish to have my statements from 2000 then i will have to pay out i would guess about another 100 gbp.??

18th April 2006, 11:16

Im sure that is incorrect they are just being difficult!

Could you start your own thread please? that way it doesnt get confusing and you can keep track of your own claims!

Anyone with the answer to my question out there? Please?

Lou xx

jonni2bad · 18th April 2006, 11:27

Have you sent your £10 fee and the Data Protection Act request in writing?

If not, then do this. It really is the only way to guarantee getting what you need. Several banks have told customers that they will respond to their request (made by telephone or email) and then mysteriously forget, or tell you that a fee and official letter is required.

The letter version + fee means they can't stall

18th April 2006, 11:38

i have today recorded delivery.

they said that the Monument card is different i would have to write to them but they are part of barclays too!

You think they will cooperate via email tho?

jonni2bad · 18th April 2006, 13:07

Not if they are in the slightest way similar to Halifax - one email every day went unanswered, for a whole week....

Be under no illusion, if they think they can put you off, they will try.

23rd April 2006, 15:01

I just had an email from Mark Makin...

He said I have to send a cheque and letter....

I have already had a email saying exactly the same thing so asked him to check if they got my letter and cheque.

He will reply tom.

Cant believe i got that on a sunday.....:o

19th May 2006, 10:51

Okay, have had Statements from monument total £480.00 plus interest to work out.

Nothing From Barclaycard at all apart from a letter saying yes we will send you the statements

lennymfo · 20th May 2006, 14:52

Lueeze

I see I got the same reply as you. May I ask what letter you used in response to their 'no structured filing system' letter pse as I am now t the same juncture.

Cheers

Lenny

24th May 2006, 10:15

okay, had the letter from barclays about microfiche argument.

called Information Commissioner, they just said fill in a complaint, waiting for a call from Barclays.

Will be emailing them today with a letter about non-compliance, and then court action.

I will average the charges over the time i have had the card, and put in a request for that as an estimate, then its up to them to prove otherwise, and this in turn they will HAVE to give me my microfiche to prove i am incorrect!

Pah like im scared Barclaycard!!!!

Bean · 10th July 2006, 17:32

Hi Lueeze,

Please can you tell us what progress you have made?

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