Barclaycard & DPA 1998

[bobbmar]

I have made a request to Barclaycard for details of charges over the last six years. They have told me that the last six months of statements will be supplied for £10 under the Data Protection Act.

However, statements older than six months are apparently kept on microfiche and not on a PC database so do not come under the act. So it will cost £3 per copy statement.

Anybody, got any ideas how to get round this one?

[Docubot]

File a claim for 'up to £1000' - I bet they soon find out how much they owe you then.

[BankFodder]

I can scarcely believe that this is true. What is more efficient in terms of access, space, a hard disk or microfiche?

And if it is true, what evidence is there that a microfiche is not a relevant filing system.

Complain to the Information Commissioner - although by all accounts he is a bank poodle. But complain anyway.

[richardc]

Professional legal opinion is that the Act refers to ALL records held in whatever form be they electronic, microfiche or paper.

[BankFodder]

I don't doubt it at all, but a bald statement like that won't persuade the bank if they don't want to supply the information. Is it possible to get some authority for this view.

Doesn't Barlcays have internet banking? On some internet banking, statements ar available as far back as 4 years or more - i.e. on disk.

[richardc]

I don't know about Barclays but Lloyds TSB internet banking statements go back to 1 Jul 2002 - when their internet banking started. I assume Barclays system will be similar.

As regards the Data Protection Act I'll try further on that later in the week

[BankFodder]

Originally Posted by richardc

I assume Barclays system will be similar.

I am sure that must be right and I am certain that people on Internet banking aren't accessing some random access microfiche system.

Maybe their lies will find them out.

[bobbmar]

Barclaycards online statements only go back six months. I think I might complain to the Financial Ombudsman. It might not do any good but at least it will cost Barclays a few quid.

	The Financial Ombudsman Service For the most part, don't bother. The Ombudsman is an industry arranged service which is under-resourced, takes too long, lacks clear transparency. You have no idea what evidence the FOS has received from the bank or how your complain has really been handled. The FOS is the preferred complaints route for the banking industry. The county court is to be preferred by consumers for its speed, openness, the quality of its awards and also because it will award 8% interest on top of any damages won by you. The Ombudsman should normally be used to solving little technical difficulties or customer service problems which you have expereinced with your bank.

[Docubot]

I sent a letter to Barclaycard asking for this info (or a refund, naturally) - and so far (2 weeks) it has been ignored - in 6 weeks I will go to the ombudsman.

I am in no rush for the money - but I want to see CC companies and banks abide by the law.

	The Financial Ombudsman Service For the most part, don't bother. The Ombudsman is an industry arranged service which is under-resourced, takes too long, lacks clear transparency. You have no idea what evidence the FOS has received from the bank or how your complain has really been handled. The FOS is the preferred complaints route for the banking industry. The county court is to be preferred by consumers for its speed, openness, the quality of its awards and also because it will award 8% interest on top of any damages won by you. The Ombudsman should normally be used to solving little technical difficulties or customer service problems which you have expereinced with your bank.

[BankFodder]

Originally Posted by kronen2

I have just had this same discussion with a Barclaycard representative this morning - was told that I could have the previous 6 months worth of statemnts for the nominal £10 fee, but would have to pay them £3 per statment for any prior to that.

I have a supervisor calling me back (supposedly) after lunch today.......

You are hijacking somelese's thread. Don't do it please. Start your own

[kronen2]

You are hijacking somelese's thread. Don't do it please. Start your own

lol, how is that thread hijacking?

I contributed what seemed to be an on-topic post, my intention being to hopefully supply bobbmar with an answer to his question "Anybody, got any ideas how to get round this one?"

But if you prefer, i'll stop looking for similar information on threads before I post, and just fill up the forum with duplicate info. That'll be useful then.