Barclaycard Contact Address

[Cpt Black]

Perhaps try posting to a different address and let them forward it on with internal mail

[Bicester1]

Well guys......

Stuff is certainly getting thro' to the Manchester address. Think it's unlikely that they are refusing all recorded deliveries - surely not all their mail can be writs!?

Keep us informed.

Happy Christmas Barclaycard

Bicester1

[galileo]

I'm thinking that the chances are that they have received it.

Does anyone know if there's a number for the data protection department that I can call? Or do customer service departments normally have the ability to determine whether a request has been received?

[TANZARELLI]

Adrian Whalley
Head of Barclaycard Privacy & Data Protection
Legal Counsel
Data Protection Team
Legal and Regulatory Compliance
Dept LRC
Mobile Number = 07920267281
(this works as I have had many a conversation with him now)

[chorlton1]

Originally Posted by TANZARELLI

Adrian Whalley
Head of Barclaycard Privacy & Data Protection
Legal Counsel
Data Protection Team
Legal and Regulatory Compliance
Dept LRC
Mobile Number = 07920267281
(this works as I have had many a conversation with him now)

Me too, lots of contact!

His email is adrian.whalley@barclaycar d.co.uk if any body needs it, and his direct fax number is 01604 254 150

[erin01]

hi, just got letter and copy statements back today from Skycard (barclay card in another guise). bit more daunting when it actually shows. do i just highlight the charges and send back with the next letter. Another point is if the charges change in amount, ie they are £25 then go to £12, this around the time that the charges were deemed to high, can i still claim for the new amount? Also,i cant see how, if i am over limit, but make a payment that doesnt bring me back within the limit, that i can be levied a charge, its not like i`m not making payment? the over limit charges are mainly the ones that got me in trouble in the first place and these were always more than the payment i was making, easy to see how, when you are over a barrel, that you end up in trouble. sorry for rambling at the end of this thread, but i need to speak to like minded people, not some mong in a foreign call centre!!
good luck all,
Neil

[TANZARELLI]

Originally Posted by erin01

hi, just got letter and copy statements back today from Skycard (barclaycard in another guise). bit more daunting when it actually shows. do i just highlight the charges and send back with the next letter you. (You need to total them up and then request that amount in your prelim letter) Another point is if the charges change in amount, ie they are £25 then go to £12, this around the time that the charges were deemed to high, can i still claim for the new amount? (Yes you can as this as just because they set them now at £12 following OFT ruling April 06, it doesn't mean this is a true reflection of their costs.) Also,i cant see how, if i am over limit, but make a payment that doesnt bring me back within the limit, that i can be levied a charge, (you lost me there please ask again?) its not like i`m not making payment? the over limit charges are mainly the ones that got me in trouble in the first place and these were always more than the payment i was making, easy to see how, when you are over a barrel, that you end up in trouble. sorry for rambling at the end of this thread, but i need to speak to like minded people, not some mong in a foreign call centre!! (too true the "Scripted Robots" I like to refer to them as. lol.
good luck all,
Neil

PS have you started your own thread? You need to go to the relevant forum and start thread by clicking the new thread button at the top of the relevant bank forum, give it a title and then start your first post. This section is for address' etc.

[erin01]

thanks for the help,
yes have started my own thread. sorry for any misplaced threads.

cheers!

Neil

[Zonked]

Can anybody point me in the right direction to download the form required to claim back the unfair charges from barclaycard and barclays bank.

Thanks.

	Bank Charges You should have started your claim for your bank charges by now. Don't wait. You should send your bank a Subject Acess Request asking for all personal data they hold on you - not just statements. You should calculate all of your bank charges and related interest as far back as 1995. You should send your bank a demand for a refund giving them 7 days. You should commence your legal action adding 8% statutory interest. If you wait for the outcome of the test case, you may not be able to claim like this. you may not be able to claim interest. You may only be offered the difference between the charge and the OFT "fair charge". The repayment scheme will try to limit you to refinds from 2001 only. A repayment scheme will not deal with any bank charges related defaults on the credit register whereas in a court action you can ask for these to be removed and to be compensated for the damage caused to you and your family by them. You should also write to the bank and to the CRA and put all charges related credit entries in disupte and warn them that you will want them removed from the Register when the test case is over. Warn them also that you are likely to be seeking compensation for these wrongful data entries. Full and final settlement Have you previously accepted a partial repayment of your bank charges in full settlement? You will still be able to claim the rest of your money back after the Test case is decided. Get all your information back to 1995 and put in your claim now.

[Bicester1]

Zonked

Hi welcome to the CAG! You have made your first step in getting back what is yours.

May I suggest you read around a bit, in particular the FAQs and some of the threads on the Barclay's forum. Find your way round this site. Then when you have done so start your own thread for your claim as Zonked vs Barclay's in the main Barclay's forum. You will get much more help in getting your money back in that way!

The letters you need are all here:

http://www.consumeractiongroup.co.uk...lates-library/

Best wishes

Bicester1

[mr elmo]

There are a few addresses on this thread - which is the current address for the Subject Access Request and letters (if different)

	Subject Access Request A Subject Access Request is a demand which you can make to any organisation to disclose any personal information which they hold on you. The right to disclosure of data is provided by the Data Protection Act. There is no time limit. The organisation is obliged to reveal everything they have about you - which you ask for - as far back as you ask for. There are very few exceptions. It does not matter whether the data is held on microfiche, in an archive, on tape, in a cardex system, in sound recordings or in screen notes. Some companies are saying that they do not have to disclose where it would be difficult to do so - "disproportionate effort". This is untrue. Disproportionate effort refers to something else under the Act. If you are seeking bank charges information then you should ask for "all data held on you" and you should make it clear that you want everything as far back as it goes. Do not be put off by excuses. Do not accept being fobbed off. It is not in your bank's interest to make full disclosure to you. This means that it is in your interests to get it. If you have not started gathering your bank charges information yet, then you should start now. There will soon be a big rush once the OFT test case has been settled. Get all of your bank account informtion as far back as possible. At least as far back as 1995. If your bank says that they don't keep data as far back as this, don't accept it. Be persistent. They've got what you need in some form or other.

[bunzer25]

New to this site- does anyone have an update as to what the most suceessful address was?!
Thanks!

[TANZARELLI]

Originally Posted by bunzer25

New to this site- does anyone have an update as to what the most suceessful address was?!
Thanks!

I would use this to avoid PO Boxes and you can send rec del or special delivery.

It is the head office of Barclays but will be passed on to the Barclaycard division:

Barclays Bank PLC
1 Churchill Place
London
E14 5HP

HTH

Tanz

[TANZARELLI]

Or this bunzer:

Mr Adrian Whalley,
Head of Data Protection,
Barclaycard PLC,
1234 Pavilion Drive,
Northampton,
NN4 7SG

[Philio]

I sent the Subject Access Request to the 1234 Pavilion Drive address via recorded mail a couple of weeks ago however like others have found Royal Snail are still reporting the letter as not delivered yet....

Could anyone tell me if despite the letter seaming to have disappeared if they still got a response, or should I resend it to Barclays head office (Churchill place) as I received a letter back from Barclays very promptly (they also returned the cheque and offered to provide the information free of charge).

Any help appreciated!

	Subject Access Request A Subject Access Request is a demand which you can make to any organisation to disclose any personal information which they hold on you. The right to disclosure of data is provided by the Data Protection Act. There is no time limit. The organisation is obliged to reveal everything they have about you - which you ask for - as far back as you ask for. There are very few exceptions. It does not matter whether the data is held on microfiche, in an archive, on tape, in a cardex system, in sound recordings or in screen notes. Some companies are saying that they do not have to disclose where it would be difficult to do so - "disproportionate effort". This is untrue. Disproportionate effort refers to something else under the Act. If you are seeking bank charges information then you should ask for "all data held on you" and you should make it clear that you want everything as far back as it goes. Do not be put off by excuses. Do not accept being fobbed off. It is not in your bank's interest to make full disclosure to you. This means that it is in your interests to get it. If you have not started gathering your bank charges information yet, then you should start now. There will soon be a big rush once the OFT test case has been settled. Get all of your bank account informtion as far back as possible. At least as far back as 1995. If your bank says that they don't keep data as far back as this, don't accept it. Be persistent. They've got what you need in some form or other.

[fergusonfish]

I have just sent a subject acess request form to churchill place london is this Ok

[TANZARELLI]

Originally Posted by fergusonfish

I have just sent a subject acess request form to churchill place london is this Ok

Yes thats the HQ.

Do you have your own thread?

If not go to the Barclays Forum and at the top theres an ikon "New Thread" click this and give your thread a title something like fergusonfish V's Barclays, then start you first post.

HTH

Tanz

[papadak]

Hi all on this swirly, windy North London day!

My story in as brief as poss, so bear with me.

I sent my first letter to Barclaycard 2nd Feb 2007 (so the 40 day limit is now up) & here was their reply ...

DATA PROTECTION ACT 1998 - Subject Access Request

"Further to your request for copies of your credit card statements, we are writing to let you know about 2 things; 1st to enclose part of the information you have requested and 2nd; to explain the position with regard to the other statements you asked for.

Enclosed you will find copies of your credit card statements from May 2004 to the present time. These statements are stored on comnputer. We will be sending your statements prior to this date later. These statements are stored on microfilm (rather than computer) and take more time to search and reproduce. We will get this information to you as soon as we can. This is likely to be within the next 6 weeks or so.

Statements requests are being processed in the order in which they have been received to seek to ensure fairness. The Data Protection regulator, the Information Commissioner, has been made aware of the position and knows that we are writing to you in these terms. The Information Commissioner is also aware that whilst we are endeavouring to supply this information as quickly as we can, we do not consider that the microfilm statements fall within the scope of the Data Protection Act 1998. Nevertheless, we are happy to provide these as a gesture of goodwill."

I have waited long enough for this info and now they are dragging their heels further! ... Any advise what to do next please???

	Subject Access Request A Subject Access Request is a demand which you can make to any organisation to disclose any personal information which they hold on you. The right to disclosure of data is provided by the Data Protection Act. There is no time limit. The organisation is obliged to reveal everything they have about you - which you ask for - as far back as you ask for. There are very few exceptions. It does not matter whether the data is held on microfiche, in an archive, on tape, in a cardex system, in sound recordings or in screen notes. Some companies are saying that they do not have to disclose where it would be difficult to do so - "disproportionate effort". This is untrue. Disproportionate effort refers to something else under the Act. If you are seeking bank charges information then you should ask for "all data held on you" and you should make it clear that you want everything as far back as it goes. Do not be put off by excuses. Do not accept being fobbed off. It is not in your bank's interest to make full disclosure to you. This means that it is in your interests to get it. If you have not started gathering your bank charges information yet, then you should start now. There will soon be a big rush once the OFT test case has been settled. Get all of your bank account informtion as far back as possible. At least as far back as 1995. If your bank says that they don't keep data as far back as this, don't accept it. Be persistent. They've got what you need in some form or other.

[TANZARELLI]

Originally Posted by papadak

Hi all on this swirly, windy North London day!

My story in as brief as poss, so bear with me.

I sent my first letter to Barclaycard 2nd Feb 2007 (so the 40 day limit is now up) & here was their reply ...

DATA PROTECTION ACT 1998 - Subject Access Request

"Further to your request for copies of your credit card statements, we are writing to let you know about 2 things; 1st to enclose part of the information you have requested and 2nd; to explain the position with regard to the other statements you asked for.

Enclosed you will find copies of your credit card statements from May 2004 to the present time. These statements are stored on comnputer. We will be sending your statements prior to this date later. These statements are stored on microfilm (rather than computer) and take more time to search and reproduce. We will get this information to you as soon as we can. This is likely to be within the next 6 weeks or so.

Statements requests are being processed in the order in which they have been received to seek to ensure fairness. The Data Protection regulator, the Information Commissioner, has been made aware of the position and knows that we are writing to you in these terms. The Information Commissioner is also aware that whilst we are endeavouring to supply this information as quickly as we can, we do not consider that the microfilm statements fall within the scope of the Data Protection Act 1998. Nevertheless, we are happy to provide these as a gesture of goodwill."

I have waited long enough for this info and now they are dragging their heels further! ... Any advise what to do next please???

DO YOU HAVE YOUR OWN THREAD IF SO POST ME THE LINK.

[papadak]

Hi TANZARELLI ... no i don't have any links ... this is the 1st posts here ..thanks