Advice on my first steps

[davidhendry]

BUMP

[davidhendry]

BUMP

[Michael Browne]

Welcome.

Write to the bank, if you don't have your statements you need to send the Data Protection Act letter

Before you start please have a thorough read of the FAQs (there's a Step by Step guide here too). You may want to print these out to refer to later

Then look at other threads in your bank's forum, so as you know what you can expect to happen

You need to spend 2 or 3 days gradually getting your head round everything.

There's a lot to take in, but it's time well spent and will ensure that you succeed in your claim without problems

This is a self-help forum and you must be prepared to put in time and effort. It is your claim, your money and you cannot expect others to do all the work for you.

When you feel confident that you understand the process and the various stages involved, start a new thread in your bank's forum and post your progress and any questions there and you'll get plenty of help

There's lots of info and links here:
http://www.consumeractiongroup.co.uk...ease-feel.html



Good luck

[davidhendry]

BUMP

[davidhendry]

Handed in my Data Protection Act request today and paid my £10 to Royal Bank Of Scotland branch.
Got staff member to sign receipt varifying ive paid for subject access request.
Was informed it will be sent to Credit Management services who are dealing with my account,and they will receive it by wednesday.
Can anyone tell me if they are a debt collection body within the bank and if it will need a differant line of procedure, i currently owe them £1069 with an agreed payment of £11,for a combined loan and overdraft.
__________________
Davieh

[dolly]

Please can you start a thread in the relevant section - this is just the welcome forum and it will be easier for other customers of the same bank to answer your queries. Thanks.