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Aviva Questions and Issues This forum is monitored by an Aviva Customer Relations Manager, and is the best place to get direct answers to your Aviva (formerly Norwich Union) questions.

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Old 22nd April 2008, 12:30   #1 (permalink)
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KingEdward Novitiate
Default Norwich Union Direct
I have recently taken out a car policy with the above. When I spoke to the customer service rep originally I stated that the car was leased by my company but the insurance is in my name
the policy has arrived stating that I am the registered owner, but it is in fact the lease/finance company.
I rang the 0800 number this morning & after around 20 minutes of trying to explain this to my indian friend at the other end of the line, the line went dead. I am now worried that in the event of a claim I will not be insured.
does anyone have a number to speak to a UK based customer rep ?

Thanks
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Old 22nd April 2008, 14:10   #2 (permalink)
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beccus Novitiate
Default Re: Norwich Union Direct
KingEdward

If you have a policy number you can email over to me I can get this investigated and get straight back to you telling you what the situation is?
My email address is rebecca.sibley@norwich-union.co.uk

Becca
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Old 24th April 2008, 08:54   #3 (permalink)
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KingEdward Novitiate
Default Re: Norwich Union Direct
Quote:
Originally Posted by beccus View Post
KingEdward

If you have a policy number you can email over to me I can get this investigated and get straight back to you telling you what the situation is?
My email address is rebecca.sibley@norwich-union.co.uk

Becca
Thank you Rebecca. I have sent you an email this morning regarding this matter

Regards
Darren
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Old 5th January 2009, 19:53   #4 (permalink)
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Slippy272 Novitiate
Default Re: Norwich Union Direct
Quote:
Originally Posted by beccus View Post
KingEdward

If you have a policy number you can email over to me I can get this investigated and get straight back to you telling you what the situation is?
My email address is rebecca.sibley@norwich-union.co.uk

Becca
the indian people in customer services have a habit of forwarding you to the claims department when they're closed or like you say just hanging up...

Rebecca you seem really genuine, i hope you don't mind but i've sent you a mail also - i hope you don't mind looking into it for me.

Thanks.
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Old 6th January 2009, 14:46   #5 (permalink)
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not at all Slippy, I'm home with tonsilitus today but will get on it tomorrow.
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Old 6th January 2009, 14:56   #6 (permalink)
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not at all Slippy, I'm home with tonsilitus today but will get on it tomorrow.
hope your get well soon - as it happens i'm off work ill too!

thanks beccy
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