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Aviva Questions and Issues This forum is monitored by an Aviva Customer Relations Manager, and is the best place to get direct answers to your Aviva (formerly Norwich Union) questions.

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Old 15th February 2008, 20:35   #1 (permalink)
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yohe Novitiate
Default something odd

involved in rta 05092004 m6.we were inj party claim settled 05102004.
letter recd today from TURNAMMS on behalf of Optima infrastructure for cleaning carriageway of oil spill for £652.
Have contacted warwickshire police judicial services who supplied afore named with our details to query inc as no highways dept attended to clean carriageway.We were insd with Norwich union at time who settled claim and refunded our excess as we were innocent party.
What do we do now and why has it taken nearly 4 years for this alleged attendeance to generate this bill.
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Old 16th February 2008, 12:47   #2 (permalink)
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Default Re: something odd

That is kind of weird. I'm assuming you have to send it on to the claims department and they would settle the bill for you.
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Old 16th February 2008, 20:02   #3 (permalink)
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yohe Novitiate
Default Re: something odd

yes am going to forward to norwich union claims evn though we are no longer insd with them .Seems very odd as no one from highways attended at scene at time of accident and motorway was opened before we drove home.Optimas bill shows attendance of 7.5 tonne wagon for oil spill(wasnt any) and bags of coconut fibre,then several engineers ? . Someone seems to be making a lot of money?..and after such a long time after claims closed.
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