I am a Customer Relations Manager for Norwich Union

beccus · 14th June 2007, 09:39

Hi
My name is Becca Sibley and I am a Customer Relations Manager for Norwich Union, I have joined this site in the hope of being able to extend our Customer Service onto the internet

I am available to try and help answer any questions you may have, or generally to talk to, I'm happy to talk on the board or if you want to email me then my address is rebecca.sibley@norwich-union.co.uk. I can't promise to have all of the answers myself, but i can promise that I will do my best to find you the right answer as quickly as I can.

Thank you
Becca

PPMAN159 · 14th June 2007, 10:10

Welcome

Janet-M · 14th June 2007, 13:35

Hi Becca and you are very much Welcome to Cag

beccus · 14th June 2007, 13:37

Hello,
and thank you so much for the welcome!!

caro · 14th June 2007, 13:42

Nice to hear that Norwich Union takes customer relations seriously, and considers CAG a good place to work on this. Welcome. This will be interesting to see how it goes.

beccus · 14th June 2007, 13:46

Thank you. I think its important that we are taking you seriously, I plan to do the best I can on here.

livelylad · 14th June 2007, 13:51

Hello and welcome to the CAG family

beccus · 14th June 2007, 14:20

apologies, just had it pointed out to me that I have the wrong address in my original post!! (excellent first impression i'm sure!!)

it should be rebecca.sibley@norwich-union.co.uk (now corrected in original post as well!)
Becca

Robertxc · 14th June 2007, 17:17

Hello Becca, welcome aboard. It will be very interesting to see how this turns out!

jojosa · 14th June 2007, 19:17

Hi & Welcome

Just wanted to say that I've just recently contacted another of your colleagues Darren Cornish via this forum. The response and the speed of the reply was fabulous - email sent on Saturday, acknowledged on Saturday, response to request on the Monday.

Thanks for putting yourselves in 'the firing line'.

Jojosa

beccus · 15th June 2007, 11:24

Thank you all for your welcome and nice comments.

DazzaC · 15th June 2007, 16:50

jojosa, Hi. Thanks for your comments - you have given me a spring in my step on a dreary Friday afternoon. Becca is new to the team and is going to help me help people on here. Have great weekends - hope the sun shines at least a wee bit. Darren Cornish

MEOB · 20th June 2007, 14:15

You know, one of the most frustrating things about dealing with banks and other companies in relation to claims is the cynical attitude they have.

I'm sure that most of the banks have performed a cost/loss analysis and decided that it's going to be cheaper to mess the customers around in the hopes that claims will be dropped than it would be to deal in a fair and straight forward way.

So I have to say that it is a breath of fresh air to see someone like you (and Darren) coming here with the motives you have expressed.

It certainly makes me class Norwich Union differently to some of the others!

Welcome to CAG.

beccus · 20th June 2007, 16:04

Quote:

Originally Posted by MEOB

You know, one of the most frustrating things about dealing with banks and other companies in relation to claims is the cynical attitude they have.

I'm sure that most of the banks have performed a cost/loss analysis and decided that it's going to be cheaper to mess the customers around in the hopes that claims will be dropped than it would be to deal in a fair and straight forward way.

So I have to say that it is a breath of fresh air to see someone like you (and Darren) coming here with the motives you have expressed.

It certainly makes me class Norwich Union differently to some of the others!

Welcome to CAG.

Thank you very much for these comments, I can completely understand why this kind of attitude is frustrating and I'm hoping that we can start to break down these attitudes where possible!

Ecossewarrior · 25th June 2007, 15:49

Dear rebecca,
Sorry to bother you, I was with Admiral insurance until a couple of months ago. I asked them if I could cancel my policy due to the fact I was not happy they were not going to cover me for my handbrake failing on my car. The indian guy on the phone told me I would have 0 charges to pay in order to cancel it so I thought it would make sense to cancel it and go with an insurer. However I got a letter through my door asking for £98.36 in order to pay the full premium. They explained that this was due to the fact I had made a claim on the account due to a vandal scratching and breaking into my car and this is in my terms and conditions.
One of the advisors then listened to the call in which I was wrongly advised that I would pay nothing if I cancelled and stated he had not informed me of this.
Firstly I would like to ask you if it was fair that my insurance company did not take the claim on for my handbreak failing and also do you believe it to be fair that I was wrongly advised of what would happen when I cancelled.
Regards
Craig Inglis

beccus · 25th June 2007, 16:11

Hi Craig
Firstly, can i just say that I'm sorry your having these problems.

Seconldy, although i'm not able to comment on Admiral and their policies, I can talk in general terms. Car Insurance does not cover mechancial failing, so your handbrake breaking would not be covered by a car insurance policy, if however you caused damage to yours or another car because of the handbrake failing, that may be a different story.

In terms of being given wrong information, this is never a good thing and could I suggest you ask for a copy of the call when you had it confirmed that there would be no charges. This then gives you something to go back with and say "I was misinformed, please reassess this charge" you also have evidence if you want to make a complaint.

I hope this helps, I'm sorry i can't talk more specifically.
Becca

dave · 25th June 2007, 20:25

Beccus, I'd like to extend a very warm welcome to you - I hope this is a trend that other insurance/financial institutions follow - actually listening to their customers.

I am very glad to see it happening.

Regards,

Dave.

Ecossewarrior · 25th June 2007, 21:42

Becca just to let you know I phoned them tonight and I did not lose the head just told them again about the scenario.. they then phoned me back at 9 at night apologizing for calling so late but saying they would drop all the charges

WOOOOW HEHE

beccus · 25th June 2007, 22:42

Hi Hi

Craig - nice one!! glad you got the result you wanted! And thanks for letting me know.

Dave - thanks so much for the welcome, I want to really try and make a positive step forward.

I look forward to talking to more people

Becca

naiveme · 26th June 2007, 11:24

Hi Becca

Can you explain the difference between Norwich Union and Norwich Union Direct please?

We're currently trying to get a car insurance quote for a kit car and have been told that Norwich Union will be able to give us a quote but NU Direct won't be able to. How do we contact Norwich Union, as all web links seem to take us to Norwich Union Direct?

Hope you can help
Kind regards,
n.

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