URGENT! All A&L account holders please read....

[Jeff2000]

Hi,


When I get some time to myself, I'll have a look around and see if I still have anything.

I've had my account since '88, so fingers crossed!


Jeff.

[dickydido]

Thanks for that Jeff, most appreciated

Jan

[Jeff2000]

Hi,


OK, I've found some T's & C's from 1994/5 for the A&L Keyway account.

They have already been e-mailed to the address in post #1!


Jeff.

[GaryH]

Thats great, many thanks Jeff!

And also to everyone else who's sent stuff in, thanks, its appreciated.

Still need more though so keep 'em coming!!

[vervegirl]

I only have the stuff on the back of statements; not T & Cs. Would that be any use to you?

[JK]

Hi -
i'm sending you 2006 T&C , I've scanned them not sure how well they will turn out- if you want a p'copy let me know and I can send it.

[monkey_man]

does anybody have a set of business account t&c's?/

[GaryH]

Originally Posted by JK

Hi -
i'm sending you 2006 T&C , I've scanned them not sure how well they will turn out- if you want a p'copy let me know and I can send it.

Many thanks JK.

Keep 'em coming you lot!

[monkey_man]

sorry to keep asking but does anyone have t&c for a business account please as I going to file n1 next week so would like to get everything I need as early as possible for the peace of mind.

[Used&abused]

Hello Everybody,
I am very very disappointed with the way I have been Treated by A&L. My Partner and myself, have been their clients for only 6 months, and they have peeled off us 300£ in unfair charges already. We have stopped using our account, and they still find a way to charge us for one thing or the other. I am always on tears when I have to deal with them, as their customer services advisor even told me on the phone that they don't need us as customers and that if we're unhappy we're free to leave. I find that totally unacceptable. I do not know how to use this forum. I intend to get all my money back before I leave. Please help.

[Jeff2000]

Originally Posted by Used&abused

Hello Everybody,
I am very very disappointed with the way I have been Treated by A&L. My Partner and myself, have been their clients for only 6 months, and they have peeled off us 300£ in unfair charges already. We have stopped using our account, and they still find a way to charge us for one thing or the other. I am always on tears when I have to deal with them, as their customer services advisor even told me on the phone that they don't need us as customers and that if we're unhappy we're free to leave. I find that totally unacceptable. I do not know how to use this forum. I intend to get all my money back before I leave. Please help.

Hello,


First of all can I suggest you read all the frequently asked questions. (FAQ's) here: http://www.consumeractiongroup.co.uk/forum/faq.php

Then have a read of some of the threads in the A&L forum. Read as many as you can. This will give you a good idea of what A&L are like to deal with. You will also meet many people that are in a similar situation to you. Don't be afraid to ask questions on some of the threads. Eventually you will be able to start your own thread where you should post as much information as possible about your own case. You will then no doubt receive a lot of help and support!

Another places to have a read is: http://www.consumeractiongroup.co.uk...nsumer-forums/

So basically have a really good look around some of the forums, there are many thousands of posts so it may seem a daunting task. My advice is to just take your time and don't forget, if in any doubt then ask a question!

One last thing, this is one of the biggest pieces of advice given, from now on do not speak to your bank, or any third party company connected to your bank, on the telephone! All communication from now on should be in writing. This way you will have a complete record of what was said to who and when it was said.

There are letter templates to help you in the library here: http://www.consumeractiongroup.co.uk...lates-library/

Or just ask for help in writing a letter.

I hope this is of some help. It should at least get you started.


Best wishes, Jeff.

[c00kiemonster]

I have current account T&C's dated 02/07 all 14 pages when scanned let me know if you want these and I will get to work for you.

cm

[martin2006]

Do you need T&C's for new accounts from now on?

[please return my money]

I have a few stashed somewhere (not sure where) what years are you now missing???

[MrMT]

Hi, new member just joined. Are you still in need of these T&C's? I don't know what I have, if any, but are they dated so I know what I'm sending, if and when I can?

Mike

[Steve_T]

I've just sent on a letter I got last week. I'm not in litigation with them but they seem to be dealing with me as if I am or am about to be. Their letter stated that they will deal with my "complaint" after the current "test case" which might take a year. They say that if I submit a claim they will apply to the court for a stay of hearing until the current test case is heard.

[FABMAC]

Hi There,
it's nice to know we are not alone...
In November I decided to stop using this bank but not closing the account, and forgot I had a DD set up with google, so when the payement came out £4.80 A.L charge me £10. I paid straight away and too quickly as I made the payment( HSBC use a pre-select name of payee) to the credit card instead of debit card. So nothing has been notified to me until the last statement from A.L asking me to pay now £65 fee for the £4.8 O.D.
Should I pay or just send them a polite letter?
thanks for your advise.

[Steve_T]

We got into a vicious cycle and ended up paying a fortune for going overdrawn a minuscule amount. My experience is that politeness is wasted on these critters. You have to pay and then you can argue the toss to get it back. If you don't pay the debt just goes up and up and you'll get a bad credit rating. It took me three months to close the account because more charges were due to go on each month. Due to an asshole in the call centre I ended up paying too much into a "pending closure" account just to get out of the vicious cycle. They ended up sending me money. Ask them how much they want to get the account closed, be insistent (but polite or they put the phone down on you). Get the names of who you speak to and possibly their supervisor too. N.B. it becomes really difficult to pay money into a "pending closure" account - just a little gag that A&L like to play. When you're finally free on them write and demand your money back on the grounds that these are unreasonable penalty charges. They'll write back and say "get in line" - they'll say that they will deal with your complaint once the "test case" is decided on. They'll say that if you start proceedings they will seek a stay based on this.

This is just my personal opinion based on personal (bitter) experience. I sucessfully won charges back from Barclays and still bank with them. My experience of A&L is that they are not a bank and they don't have bank managers. They have shop assistants on their high st branches who are powerless to assist. Even they have to call the call centre which is 95% populated with arragant assholes

[elizabeth1]

A&L aren't part of the test case as you say - so play them back at their own game and file a complaint with FOS - it'll cost A&L for the privilage of their being investigated

All you do is the pre lim & LBA letters and ask them for charges back - if you've already written requesting a refund and had their answer "no" I wouldn't bother with writing again - just file the complaint form shown here
FAQs - making a complaint

along with the reply letter and let FOS deal with them and you'll get your refund and interest on it (just use spread sheet in here to work it out) - it'll take a while to get refund cause they are so busy etc.. (but the court route is also taking time) there is less room for these companies to mess around once ombudsman gets to deal with complaint and there is not any threats of costs etc.. as in the court route.

[heidi1974]

Hi all i have asked for my bank charges from alliance and leicester 3-4 weeks ago, they sent me a expendature form to fill in, i filled in the form waited a week, had more charges on the account, rang them up said i wanted the charges refunded as we are in hardship and asked if they have received my letter and they said its just being sorted, well a few days later i had another letter saying they did not receive it as i forgot to send it recorded, so i printed another copy of the letter off with bills ect we have to pay and that my husband is on benefits. I have now recevied a letter this morning saying that they have refunded me £50.00 as a goodwill gesture but they owe me a lot more than this. also says that we have reviewed the circumstances in which these fees were charged and confirm they are in line with our fee stucture. if i go over then they will carry on charging me these fees.
this is a joke i have now emailed the ombudsman to get these fee refuned back to me.
Is there any other letter i could send them. the last letter i sent them was i was in hardship and i want a refund for the charges.
WHAT CAN I DO FROM HERE.