need help with A&L claim

[topman06]

I wrote to A&L requesting previous statements, which i received.

I then wrote off requesting the money back.

I have today received a standard letter, telling me that i have not been charged unfairly.

please can someone kindly tell me what my next step is.

[mochamoo]

All the steps in this link


Good Luck

Have a read of the faqs as well to make sure you know all the in's and outs of bank charges claims.

[ChloeJane]

Hi there,



This is appears a standard response and as this is your claim you can choose to manage it as you like.

This is merely a delay tactic by them to slow down the process of your claim.

I would send them the letter before action which gives them 14 days.

A link is here.
3. Letter before action - Consumer version - asking for it back

Send the letter off and wait the 14 days!

As you are so on target, thought I would give you some extra reading for the next step, so as soon as you get a response back, or hear nothing...
you can file.

INFORMATION ON FILING IN COURT

Fees

You can apply for an exemption through the court when you file your claim so it is worth a read and if in hardship, worth applying.

http://www.hmcourts-service.gov.uk/H...fl ets_id=172


Money claim online - OFFERS NO FEE EXEMPTION
5. Money Claim On-Line (MCOL) Particulars of Claim

http://www.consumeractiongroup.c o.uk/forum/site-questions-suggestions/71369-getting-mcol-right.html


N1 at your local court. Preferred - fee exemption allowed.
4. Particulars of claim - N1 - hard copy version

Reading the above and having informed choices so your confident and know what suits you is why I have added the information, so you can ask questions till the waiting time for a reply to the letter is up.

Happy reading and all the best with your claim!

CJ