Alliance & Leicester this time going to far!!!

[bitonw]

hi all,

yesterday 27th march this bank did it again. my dd came in on 27th march and made an overdraft of just £1.30 so the same day around (lunch time) i went to the post office to put £30 on my alliance & leicester account. i check this bank every morning before i go to my work to keep an eye on them.

normaly if i put some monies on my account some hours later i can see it on the web site. so i checked it but no sign of my £30 depossit. even late in the evening (11pm) no sign of the £30. no only the £1.30 overdraft! the next morning i checked my account and guess what yes a £25 fine was taken of my account! now i could see my £30 depossit. it looks like if when you are in overdraft they delay your depossit.... true?

so today i called them and asked why they took that £25 of my account. the woman on the phone told me 'oh logic because there was not enough money on your account'. so i replied when did that dd came in? 'eh 27 march' when i told her that there was enough money on my account since i made direct an depossit of £30... 'oh but that was to late she was laughing'! 'we take the dd first thing in the morning and i should have funded my account on saturday'.

well people let me tell you some story about other banks because i'm very surpriced about this behaviour here in this island. my banco santander back in portugal never justed charged me like that. they always called me on my mobile telling oh if you fund your account today or first in the next morning we won't charge you. speaking about customer service! my postbank back in the netherlands only charged you some (real) admin fee like about £2 for small and short overdrafts so giving you the time to correct it. but no, not here the bank computer system just take their fee automatic and direct! customer serivice eh eh eh

time for action!

bt

[Janet-M]

WELCOME... yes as has been said in other posts ..rip off britain .... I can't believe she was laughing at you , well I can . keep us posted how you are getting on with this and Good Luck

[clairus99]

You were able to check your account online?!

God, you were lucky!

[bitonw]

hi,

yes, i check my banks everyday via the internet since i don't trust them...

i have to do some reading where and how to write the A&L bank.

bt

[bitonw]

Received an letter today:

Telephone
0151 928 8181

Your reference


Our reference
PREMIER5/PAID1-3AUT

27 March 2006

Mr A AAAAAAAAAA
X AAAAAAAAA
AAAAAAAAA


For Enquiries, please call us on your normal servicing number, which are:

For Premier and Young Worker Current Accounts: 08459 262626
For any other Current Accounts: 08703 333 444

Dear Mr Aaaaaaaa,

Account Number 25 xxx xxxx

We have paid the following transaction (s) that were presented for payment from
your account on 27 March 2006.

As sufficient funds were not available, paid transaction charge of £25.00
has been raised for each of these transactions in line with our published
trariff.

DD £273.04



Your sincerely



Customer Service Centre




Key


C - Cheque
DD - Direct Debit
S - Standing Order or Bill Payment
T - Transfer


Well I'm very Inpressed that an overdraft of £1.30 for 4 hours will cost £25.00. It must be a very hard job to transfer an Direct Debit... Isn't it just an automatic computer programmAlliance & Leicester?

bt