Not being paid £100 pound signing up fee

[hsbc angery customer]

Any advice,

my wife switched her account to Alliance and Leister for the sole reason of the £100 pound switching fee they offered.

She went in and spoke to the guy in the branch and said the reason was the 100 pounds. He said she would be eligible,

They have since refused to pay as she did not transfer any direct debits, but (she had no direct debits with her previous bank but now has one with A&L).

Below the letter she recieved.

Thankyou for your recent communication. I have looked into the issue you have raisedand hope we are know able to agree a way forward.

Having had the opportunity to review the circumstances surrounding your complaint, I understand you have been advised that you do not qualify for the £100 switching incentive.

May I respectfully advise we are unable to offer you the £100 switching incentive as no direct debit and standing orders have been switched to your new Premier Current Account. This is clearly advertised on our website.

However in a genuine attempt to resolve your complaint, I have credited £25 to your account as a gesture of goodwill.

any advise

[old_andrew2007]

Ask your wife to write a letter of complaint once more, advise that you intend to complain to the FOS.
A&L will most certainly be levied a fee when the complaint reaches the investigation stage, your wife will pay nothing.

andy

[old_andrew2007]

any news