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Go Back   The Consumer Forums > The Consumer Forums
The Bank Action Group - against unlawful bank charges
 > Alliance & Leicester
Reload this Page Help needed v Alliance and Leicester

Alliance & Leicester Meet other A&L Bank customers who have also been faced with excessive unfair bank charges. They FSA see A&L as one of the weak links in the present bank liquidity crisis. Is it you or the A&L which is spending beyond their means?


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Old 3rd December 2007, 01:14   #1 (permalink)
bmibabyfc
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bmibabyfc Novitiate
Default Help needed v Alliance and Leicester
Hi all...

A and L are being real buggers...

I sent my first letter on the 18 Oct 07 recorded asking for all the details they hold for me etc and a £10 cheque...

They send me back 5 months worth of bank statements only... Now i know i had a loan with them back in 2005 and i clearly stated i wanted information on this... The only problem was i did not have any reference number or anything like that... However, i enclosed the 3 addresses that i had been living at which should have been enough for them to send me the information that i require...

After receiving the bank statements only i sent them another letter on 06Dec 07 asking yet again for ALL the information they hold on me including details on the loan, i have yet still yet received what i am after which is obviusoly details of the loan and all the PPI that i had to pay... Unfortunately i dont have any of this info so until i get it i cannot process with the PPI claim...

I am right in thinking that they had 40 days after i sent my original letter to provide me with all the information they hold on me???

What shall i do now, who do i address the complaint too???

All help appreciated!!!
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Old 3rd December 2007, 02:00   #2 (permalink)
alanfromderby
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Default Re: Help needed v Alliance and Leicester
Quote:
Originally Posted by bmibabyfc View Post
i sent them another letter on 06Dec 07
That's next Thursday!!

Assuming they have now passed the 40 days, give the Information Commissioners Office a ring. They may ask you to make a formal complaint - or may suggest an alternative, but they are the best people to start with.
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Old 3rd December 2007, 11:49   #3 (permalink)
bmibabyfc
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Default Re: Help needed v Alliance and Leicester
Ha!!!

Thanks Alan, i meant 06 Nov 07

I will try and call them and see if they will give me the info i need, if no joy will then call the commisioner...
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