Lula v Abbey ***WON***

[Lula]

Hi All

I have a week to go before I get my backdated statements, my spreadsheet is all started and ready for the new info and then I will be downloading a letter ready for posting, first though, can I ask a few questions?

1. What do you all think to the idea of making an appointment with the manager, handing him the letter, and reminding him that as to date, everyone who has taken action against any bank has won and that it would be in their interests to settle my claim very quickly?

2. Also stating that if I do not get satisfaction, the local press and their readership would be VERY interested in how to claim all their money back with interest that the bank has unlawfully taken off them?

Is this too strong a tactic? should I open a new bank account first?

I would welcome all your comments, someone on another thread said that this board is compulsive reading, I would heartily concurr ))

Take care

Julia

[trundlecat]

Hi Julia & welcome

In my personal opinion I don't think a meeting with the manager would work because the descision to refund you isn't his. He might personally agree with what you're saying but there wouldn't be much he could do about it other than send your complaint off to head office. You could always try the local paper angle but it would worry me how this would look to the judge if your claim were to end up in court.

Re the compulsive reading..... oh yes! lol. You'll find also that it makes you much more likely to stick up for yourself in other consumer situations too. I've found the whole process really empowering.

Good luck with your claim,
TC

[whizzkid001]

Hi Julia,

1) In my view, an utter waste of time - unless it's a very small figure you're reclaiming he probably hasn't got that authority so will only refer it upwards anyway!

2) Again, don't bother. The only thing that will have an effect is filing a claim in court - see my own thread here - http://www.consumeractiongroup.co.uk...0223#post50223

Yes, open a 'parachute' account now, in preparation for the possibility (with some, almost certainty) that they will close your account.

Welcome to the forum & good luck with your claim!

[Lula]

thanks for your advice guys (I presume, and I apologise if not ) just off to open a new account elsewhere hehehehe, when will it sink in with ALL banks that people are not going to take this carp lying down anymore?


julia

[Lula]

Just rang the Scabby to ask where my statements are and low and behold, they havn't done it, even though they admitted receiving the request!

I said that the 40 days are nearly up and this isnt good enough, the poor girl on the end of the line said that an "urgent request" will be done and they will post them second class this evening.

We shall see


on the upside, I have opened my parachute account, so all is organised here.

Bring it on

[Lula]

just rang the Scabby again to actually confirm that the statements were sent last night, even if they are posted out today I think that this blows away their argument about microfiches and the amount of time it takes to gather old statements.

Just awaiting their call now

[Janet-M]

I think it is best to keep your communication to letter rather then phoning them , unless you are recording the calls .
There are steps in the FAQ's in cases where they have not complied with your S.A.R - (Subject Access Request) request in time.

[Lula]

Can a mod please change the title of my thread to the above - ta very much

[Lula]

I have been hounding the Shabbey since 7th June for my copy statements, each time they have stated that they are "in the post" Yesterday I blew up at them and told them quite plainly that I thought that they were lying to me.

Well today i call and this poor girl who i have spoken to quite a few times now went and spoke to the manager of the Microfiche dept and came back saying that they were having problems with fiches from 1999 to 2004 and that they were having to be sent "upstairs" for the missing items to be typed in!!

I am finding this very difficult to swallow, when an item is microfiched, surely it is just copied like on a photocopier? why would items be missing? I think that this is quite worrying but am at a loss as to what to say to them

any advice or observations?



Confused and wet of Stevenage (its just started to thunder!!)

[Karnevil]

Hiya,

Yes I thought microfiche was like a photocopy in minature and if there are bits missing on microfiche how would they know what they were to type them in ? As this is apparently the only record they hold of our transactions where are they getting the missing info ?

My 'cynical (sic) head 'says the problem is theres too many charges on these statements and they are adjusting them to suit themselves. Is that liablous ?

My 'reasonable give them the benefit of the doubt head' says maybe the bits they are retyping are just where the fiche copy is illegible in small areas and is a quality issue, and rather than send us the copies they are typing them out so we can read them better ?

Either way its extremely shabbey of them......

if they do have a problem with the microfiche records I would guess this has wider implication for them legally as they have to keep certain records for auditing etc. and they are trying to cover it up by relying on the uncertainty of the Data Protection Act statements regarding relevant filing sytems.

Just my opinion. They are full of *************

[eyespy]

Hi

please can u give me the name and number for the manager of microfiche department.

thanks.

[Lula]

Just rang them back, they wont give out the number of the microfiche department, and after I questioned them further there seemed to be a serious amount of backtracking going on as to what is actually happening to them, I did ask, that if the microfiche were unreadable then where are they getting the information from? she said that she didnt think that they were unreadable just some things needed retyping, but I couldnt find out why.

who shall I ring now? I am thinking that they have seriously ballsed it all up and given me info that they shouldnt have given me,

Is it illegal to tamper with this info?

[Karnevil]

are you recording the calls ?

[Lula]

I wish I was, just making notes as I am talking

[Karnevil]

just called telephone banking to get the number for the microfiche guys - he gave me 01274 369246 - wrote it down twice and repeated it back to him - and just tried calling it - drrrrrrrrrrrrrrrrrrrrrrrr rrrrrrrrrrrrrrrrrrrrrrrrr rrrrrrrrrrr - no such number.

what number do you have?

[Karnevil]

just spoke to someone in the UK amazingly. She said that statements from 2004 take up to 8 weeks and that they were archived and thus dealt with by 'a seperate company' ?
(I wasnt chasing my Data Protection Act request just a couple of statements I ordered to find out if I'd paid off a loan)
She changed saying seperate company to 'department' in her next sentence tho. Would that be the case ?