Biting back at Abbey ** WON **

[bitingback]

Hi All,

I am about to start the process with Abbey Nat on 2 current accounts, I understand the situation with the bank account and assume each account will require a seperate Data Protection Act request?

I also had an Abbey Credit Card account which I want to query, however their credit card business was taken over by MBNA round 2003 (I think). Has anybody chased for Credit card charges and can you advise me of the process or offer any tips.

Thanks in advance.

[natalie]

Its exactly the same process for credit cards. catalogues, in fact anyone who makes these penalty charges.

Just amend the letters in the library accordingly.

Hope this helps

Natalie

[gordonhall]

The Data Protection Act will cover all your dealings with the bank - just send the one £10 payment.

Credit cards are just the same as bank charges - get claiming!

[bitingback]

Thanks for prompt reply, and will keep posting, mainly to keep me happy/sane!

[bitingback]

Hi All,

Can I use a postal order as payment, and is there any reason I can't hand it in at a branch (to the manager) and get a reciept. Any thoughts.

Cheers

[barracad]

Postal order is fine, as is taking the letter in to the bank.

[bitingback]

Just to keep everybody informed (and for my own satisfaction!!) I handed the Data Protection Act letter plus £10 postal order into the Abbey branch today.

Person I gave it to didn't seem surprised at all and gave me receipt etc, said that the letter and payment would be sent to the relevant department.

She did mention that the older statements were kept on microfiche....... "but they can be accessed easily and there should be no problem in getting the info". Sadly she would not put that in writing.

Am I right in assuming that the 40 day deadline can start from today?

Regards

C

[Lula]

Originally Posted by bitingback

She did mention that the older statements were kept on microfiche....... "but they can be accessed easily and there should be no problem in getting the info". Sadly she would not put that in writing.


C

Oh yes, they are easy enought to access, it is just getting some bugger to access them and send them out without the threat of a court order, still, you may be one of the lucky ones.

Yes, the 40 days starts now!!!

ed, I meant to put a smiley in at that last bit

[barracad]

Originally Posted by bitingback

Am I right in assuming that the 40 day deadline can start from today?

Yes.

[bitingback]

Hi All,

I am relieved, Shabby are running true to form and I received my microfiche letter today. Thanks for the template letter which I will be posting tomorrow.

in the letter they said

[bitingback]

Sorry Ment to add,

In the letter they said they are unable to give details of any "manual interventions" since not all manual interventions are recorded, I am assuming this is normal!!!

I am grateful that Abbey are going down the usual road since so many people before me have paved this route very well!

Has anybody had any dealings with Pam Speed whose photocopied signature adorns the bottom of the letter.

[Kirstypops]

I got a letter from Pam Speed today. Yes, it was a very badly scanned signature and the same 'microfiche is not covered by the Data Protection Act' stuff. I also got the same stuff about manual interventions.

Abbey are using the £10 I sent for the Data Protection Act request for the michofiche administration fee but, as Ms Speed claimed that archived transactions aren't subject to the 40 day ruling, I assume they are planning on taking their time.

I'm so glad this forum is here. It meant that I smiled when I got a pointless, factually incorrect and badly punctuated standard letter from my bank hoping to stall me, instead of feeling demoralised and put off.

[bitingback]

Hi one and all,

I have received a bunch of statements (came last week but I was away) so not sure how many there are, looks like about 20 months worth. (which isinteresting as I closed this account with them in March last year.) I will be going through them tonight but am pretty sure that it is not the full 6 years worth.

I have noticed on other threads people mentioning a re-enforcement letter to jog their memory when coming close to the Data Protection Act deadline, where might I find this please.

Alternatively, I assume (dangerous I know ) if they dont provide all the statements I can estimate the total amount based on the data I have.

The Data Protection Act deadline runs out on the 10th and I have to say I am REALLY looking forward to the next bit.

Thanks to all for the advice.

[Michael Browne]

Data Protection Act non-compliance letters here:
Data Protection Act - Non-Compliance - Template Letters

[Karnevil]

If after this chasing letter, you still dont get statements, you should send a non compliance LBA giving 7 days before taking court action.

You can submit your claim for non complaince and send your preliminary letter based on an estimated amount at the same time, and hopefully by the time you get to file your claim for the refund in court, Abbey should have given you the correct information to enable a accurate claim to be filed.

[bitingback]

As ever thanks for the speedy response.

[bitingback]

Hi All,

Firstly an up date, the deadline has passed and no further statements have arrived (surprise, surpeise). Got a letter saying they are investigating my complaint and will be in touch etc etc.

The account I am claming on I closed down in Feb this year and ad not been using it actively since the provious November. There were various admin c*** ups that there were dds being presented that should have been cancelled. They were all resolved but the statements they sent me include 8 months of nothing.

I am preparing the noncomplience letter now and am wondering if I can submit an estimated claim based on the statements I have for the 5 months when the account was active.

There were charges on this period of 90 and 160 per month. ( my computer is down at home and I am writing this from work so dont have all the details with me.) I presume an estimated claim would be the average over these months multiplied by 60 months.

Thanks in advance for any input.