Charges Repaid FiremanSam V Abbey *SETTLED*

[FIREMAN SAM]

My daughter has been a Abbey customer since 2001, she's nearly 21 and a student at UEA in Norwich, so not very well off. Just lately she has been hammered by Abbey for chargers for going overdrawn, due i might add to other parties messing up their direct debits and causing her to go overdrawn.
I know she has tried to explain to Abbey's customer satisfaction rep, but this just fell on deaf ears, their reply being that their chargers were justified so there was nothing they could do, so at £50 a throw we've had enough.
I've just sent off a letter asking for a copy of all her statements from when she opened her account, so let battle commence.



BTW just like to say what a great site this is, and we appreciate all the hard work thats goes into running it........ THANKYOU.

Will let you know how we go on.

[richardc]

Well done and welcome. Keep us posted.

[FIREMAN SAM]

Well, sent a Data Protection Act request letter on the 10th of March to.....

Abbey
p.o. box 362
Prescot street
London
E1 8RP

Did not send it recorded delivery, nor did we send a £10 cheque....SO NOTHING!!!

So we will now be sending a further Data Protection Act request by recorded delivery with a cheque for £10 to......

Abbey National PLC
Abbey National House
2 Triton Square
Regent’s Place
London
NW1 3AN

And with the cheque payable to: Abbey National plc

Is this our next course of action, and is the above address correct?
__________________

[Beaker_smiles]

There is a Data Protection Manager based right where I live in sunny Milton Keynes.

Data Protection Manager
Data Protection Team
Regulatory Compliance
Abbey House
201 Grafton Gate East
Milton Keynes
MK9 1AN

I wrote to them on the 10th and they cashed the cheque a couple of days ago although I haven't heard anything from them yet. From my own experience and from what I've read, expect a long wait.

[FIREMAN SAM]

So which is the correct address to send your Data Protection Act request too? or is their more than one office, and you send it to the one nearest to you?

Anyone know? we are in Lancs.

[ianc]

I sent mine to the Milton Keynes address and they cashed my £10 cheque, so that one should be fine.

[Beaker_smiles]

Send it to Milton Keynes. After all I would assume that the Data Protection Department would deal with a Data Protection request, although this is shABBEY. They might give it to the tea lady, LOL!

I might be wrong but I do believe that their headquarters are here in Milton Keynes, at the very least we have 7 buildings full of busy(!) Abbey workers.

[lois]

hiya

yep, I also sent my to Milton Keynes and got my statements through fairly quickly,

[FIREMAN SAM]

Milton Keynes it is then, Thanks everyone.

[FIREMAN SAM]

Well, like i said, we sent the Data Protection Act request letter to Abbey on the 10th March to....

Abbey
p.o. box 362
Prescot street
London
E1 8RP

And with "NO" £10 cheque either, because we had not received a reply or the requested statements, we thought this was because we had not sent the £10 fee, so we were about to send a further request along with a cheque today, but guess what the postman delivered this morning,47 days after sending our request, yes, a load of Abbey statements,so i'll be going through these tonight with my daughter and see what the damage amounts to.

[FIREMAN SAM]

Up to now.....

11th March 2006
Sent initial .....Data protection act disclosure request letter.

25th April 2006
45 days later received bank statements No 20 to 41 (up to present)

2nd May 2006
Sent second Data Protection Act request letter, this time recorded delivery and including a cheque for £10, asking for statements No 1 to 19 to be sent ASAP so we can calculate total charges since opening the account.

22 May 2006
Abbey cashed the £10 cheque

21st June 2006
50 days have passed since sending the second Data Protection Act request letter, and nothing.

Whats my next step folks???

[Jane Austen]

You need to decide:
a. are you going to sue for bank charges which you are aware of plus the rest estimated, based on the statements you have. Send a LBA for this.

OR

b. LBA threatening to take them to court for non compliance of Data Protection Act S.A.R - (Subject Access Request)

Some of us have done a, some b and some both.

[Michael Browne]

Look at Data Protection Act non compliance letter templates here:
Data Protection Act - Non-Compliance - Template Letters

[FIREMAN SAM]

Cheers for that, we have just sent Abbey a .....7 days notice letter ....by recorded delivery, so we'll see what happens now.

[FIREMAN SAM]

Up to now.....

11th March 2006
Sent initial .....Data protection act disclosure request letter.

25th April 2006
45 days later received bank statements No 20 to 41 (up to present)

2nd May 2006
Sent second Data Protection Act request letter, this time recorded delivery and including a cheque for £10, asking for statements No 1 to 19 to be sent ASAP so we can calculate total charges since opening the account.

22 May 2006
Abbey cashed the £10 cheque

21st June 2006
50 days have passed since sending the second Data Protection Act request letter, and nothing.

22st June 2006
Sent letter (recorded delivery)to Abbey giving them seven days to comply with my Data Protection Act request.
Abbey received letter on 23rd June, thats 18 days ago and still nothing.

I will now be sending a letter to the County court, let see Abbey ignore them.

[barracad]

Threads merged - please stick to one thread.

[FIREMAN SAM]

Sorry about that.

[FIREMAN SAM]

How do i go about seeking a Court order to force Abbey to supply the information/statements i have requested???