Seminole v Abbey: £10,235 RECEIVED

[comanche]

Originally Posted by lynzpower

Quick google of Microfiche solutions barclays bank brought up these chaps who it expressly says the supply solutions to barclays bank

http://www.e-asl.com/company/about_e-asl.htm

It also goes on to describe its service as :

Companys achieve many benefits working with e-ASL, some of the many benefits include:

Improved customer service achieved by instantly accessing all business documents,
Increase company profits and revenues by improving processing speeds and improved response times to business opportunities
Faster work process cycle times by reducing and eliminating time delays between process steps
Implement business compliance tools and solutions to achieve internal and government compliance standards
Ensure risk mitigation to protect business records from fire, theft, flood, fraud, security exposures, and hackers
Significantly increase productivity and staff morale and professionalism by eliminating the need for manual filing of documentation and the need for searching and misplacing documents
Reduce or eliminate required floor space, storage facilities and microfiche costs
Implement best practices, improve auditability and comply with government and legal regulations by flawless document and workflow control

the site talks about IT stored info as well as microfuiche, and this passage seems to be suggesting both as an service that are offered.

I think the person who has done this response seemingly crackers.

they obviously have not read the act at all.

I have a letter before action ready to go on this point from B/card, and the point for me was if I could order my statements from them &pay for them seperately, theyd be available within 14 days ( direct from legal team at B/card) but they dont have 40 days to get it together. I certainly dont believe "its too expensive" for them to do ( after all theyve had my interest on my money for years) and in any case you cant charge a fee for retrieving the data over the tenner.

SO they are talking rubbish. BACK OF THE NET!!!

Except this thread is about Abbey!!!

[terryuk73]

Had a look back through the printouts that Abbey has sent me and it appears that some of them are actually from microfiche.

Have a look see if yours are the same.

What you are looking for is what looks like a verticle list of transactions that looks like a computer print out, however at the bottom it will have either:

**** ACOUNT CONTINUES ****
**** END OF ACCOUNT ****

If you have prints like these then they have already given you some of the information from micofiche, which blows the whole difficulty issue out of water!!!!!!!

I'm looking forward to Abbey explaining this one away in court

[cwoj]

This is a great thread and i wish you the best of luck. I find that i too am in a similar position although you are weeks ahead of me. Good Luck

[joneshousehold]

Have only just found this thread. It's fantastic stuff. Good luck with this. I have my fingers crossed that Julia gets her statements and then Abbey and that rude solicitor will have red faces!

[sharont1]

am in a similar position to you am about to file the N1 claim re failure to comply with a Data Protection Act request. all the best to you.
s

[comanche]

Originally Posted by Julia Ball

So you know I have given up reading "books" because this site is more enthrawling than any novel )

and Seminole, if I do get my statements and you do need a witness statement or even a witness then I will be more than happy to oblige

Hi Julia, did you get them through?

[Lula]

Originally Posted by seminole

Hi Julia, did you get them through?

Did I b*gger!!

I am just going to ring them and find out where they are, what odds do I get for the "lost in the post" argument?

[comanche]

Received this today:

I understand that Abbey have now sent you statements of account as
requested.

Abbey are not refusing to supply the information requested. Abbey are
simply stating that the information requested is not covered by the Data Protection Act
and therefore there is no requirement upon them to supply the
information within 40 days.

As the statements have now been supplied please confirm that you will
agree to discontinue your claim on the basis of no order as to costs.

Apparantly there's a package from Abbey waiting for me at home.

[Lula]

Originally Posted by Julia Ball

Did I b*gger!!

I am just going to ring them and find out where they are, what odds do I get for the "lost in the post" argument?

Well, I rang them and the lady on the phone said that there was a big delay blah blah blah, and I asked her what that had to do woth me as I was assured that my statements were in the post last Wednesday? She said that she had to not on my file to back this up, I told her that she needed to look on the complaints log as it was on there.

She got a little more to the point when she realised that this was a person who understood how these calls were logged

Well she went off for a while and apologised profusely and stated that she had "found" it in the log and that they werent in the post at all (surprise surprise) so she "promised" me that they would now take priority and that i would definately have them by Friday and she (without prompting) gave me her name and a reference number to get back to her if they didnt arrive!

[Jane Austen]

Well done Julia. It will be useful to us all if you do get them.
Did she say how she was able to Abbey's microfiche argument?

[Lula]

Originally Posted by nnelson

Well done Julia. It will be useful to us all if you do get them.
Did she say how she was able to Abbey's microfiche argument?

I never mentioned them and neither did she, at this stage, I thought it better not to mention them as I think it might be getting somewhere, if I get them Friday this will be a big plus for everyone who is being battered by the MA and I will be willing to sign an affidavit listing all this should anyone want to go to court.

Of course the Information Commissioner might be interested too

[Lula]

Originally Posted by seminole

Received this today:

I understand that Abbey have now sent you statements of account as
requested.

Abbey are not refusing to supply the information requested. Abbey are
simply stating that the information requested is not covered by the Data Protection Act
and therefore there is no requirement upon them to supply the
information within 40 days.

As the statements have now been supplied please confirm that you will
agree to discontinue your claim on the basis of no order as to costs.

Apparantly there's a package from Abbey waiting for me at home.

So are they there, come on man (?) you havnt time to each your dinner and watch emmerdale, what have the Scabbey said?

[Movingon]

Good god woman - you posted EXACTLY what I was thinking... LMAO. I held back... I thought "Let a man get his tea"... but you Couldn't Let It Lie(tm)...

[Lula]

Originally Posted by StoneLaughter

Good god woman - you posted EXACTLY what I was thinking... LMAO. I held back... I thought "Let a man get his tea"... but you Couldn't Let It Lie(tm)...

Tom, I am a woman used to getting what I want

[mahala]

and what will you do about the "order as to costs"? I think they should be paying the court costs, for making you get this far in the first place.

After all the bluff and threats in the letter sent previously, they obviously sent the info to get out of going to court. As far as I can see, despite their statements to the contrary, they are not as sure of their ground as they would have us think.

I'd want me thirty quid back too!

I shall be filing form N1 tomorrow unless the postie has a parcel from Abbey for me