Non Compliance Abbey

[surprise]

Sent Data Protection Act letter 13th April, received only 1 year's statements. Then received a spreadsheet with no dates. Since which time I have written two more letters for the information requested but nothing. What is the best way to proceed? I have threatened Information Commissioners Office which I will do, but what else should I be doing.

Any help offered appreciated.

[clarion48]

Hi surprise.......

.......it's no surprise.....if you'll pardon the pun!

Abbey have also failed to comply with my S.A.R. I sent them an LBA and today received a bizarre letter offering me a GOGW for £690....how do I know how many thousands they owe me if they won't give me the statements?!!

I've asked for help on my thread.....all I can suggest at this stage is check mine, and i'll check yours....hopefully someone will come along and help soon!!

All the very best

Clarion

[reka]

You can ask the court for (i think its called) pre action disclosure. Basically, if you need information to be able to start a claim you can go through the courts to get it..... i don't know too much about it 'yet'. but looks like it may be the way to go as demonstrates unreasonable behaviour for the latter stages which could be helpfull.

[surprise]

I found a letter in templates which gives them a final 7 days before I have to take out a court so will send this. Seems rather churlish of Abbey to do this sort of thing, its not as if its going to go away.

thanks and good luck.

[spring6]

Hi, I was in a similar position and used the template non-compliance letter and received the outstanding information by return of post......

[frank550]

Hi Surprise,

how have you got on with your 7 day letter, I sent mine on 13th June with no response as yet?

[surprise]

They have sent some some through, but not all, a letter of apology. I did actually put an official complaint in re non compliance. All they have actually sent is statements for some periods then a spreadsheet for 2004/05. You should have had something by now.

[frank550]

I did receive the 2004/05 spreadsheet. My wife also spoke to someone at Abbey who stated the statements were sent mid may, but nothing turned up. Hence why I sent the 7 day LBA, thats now up and I guess I have to now move onto the next step and file a complaint at court!

[frank550]

yaaay finally got the statements bundle, seems that after I deduct what i owe the balance is about 5700 owed to me

here we go!!!

[surprise]

Good luck. I complained to the Information Commissioners Office regarding non-compliance.

Finally managed to get paperwork out of them.

[frank550]

Surprise... how are you getting on with your claim. I'm quite surprised at how much I have paid in charges, some 9100, no flamin wonder I was overdrawn!! They never helped when I asked either, just piled more charges on! I do hope they let me get to the court bit as the interest is over 2600!!!!! Anyway good luck with yours.