Abbey's unfair overcharging

[High&Dry]

Hi Guys, I would like to say hello to everyone on this community.

I had made a post over @ MoneySavigExpert.com and bookwork1363 was kind enough to reply and said it would a good idea to join this forum which i'm pleased to say I did.

My post over MSE.com which is here: http://forums.moneysavingexpert.com/...00#post2251200

As I stated there Abbey has charged me £160 for going overdrawn in May and as a consequence they have now put me into another overdraft for June to the tune of £35.

I am going to go over my back statements to see just how much they have robbed me since the beginning of the year.

I know that there are a few templates available to send to the Abbey and I told the lady over the phone that I was unhappy with Abbey for these charges and that I would be seeking legal advice.

I shall look at the step-by-step guide to reclaim my money. However could anyone please recommend which letter template I should use to first contact the Abbey?

Do I send the letter to the address on my bank statements and do I send correspondences via recorded delivery?

Thanks in advance.

[Anitaxx]

I have been told, and this is also where I have been sending my letters to is Milton keynes.
The address is

Abbey
PO Box 5129
Milton Keynes,
MK9 2YN

This is the main deptartment for complaints

It is also wise to send by recorded/special delivery as a few of my letters had gone astray. Recorded was ok for me.
Also if you phone and talk to someone make sure you get the whole name and also if poss there extension no. if you want to talk to them again. This was another mistake I had made.

I am still in the process of trying to get a refund from Abbey, they seem to be acting abit dumb, but I wont give up yet.

In the step by step it says to send the Data Protection Act request first, once you have recieved all your bank info, send the premilery letter, then the letter before action and so on

Good luck

[High&Dry]

Hi and thanks Anitaxx for the good advice you have given me here. I shall do as have suggested and also read the step-by-step.

I guess the Abbey are going to play dumb with me also and it may take some time to recoup my losses but I won't give up and let them get away with this daylight robbery.

Thanks again.