adw V Abbey (those cheeky chappies!)

[adw]

Hi all

Thought I would start a thread now things seem to be moving.

The letter I received in reply to my S.A.R - (Subject Access Request) says..

'..we have made arrangements to send you a list of archived transactions between 2000 and 2005, under separate cover.'

...when talking about the microfiche information so it looks like they may have given up with that argument???

The 14 months of statements I have received are altered slightly. On the originals charges were shown seperately on the front page. This has been taken off the copies though left in the detailed breakdown.

Mods please keep an eye on this thread I may need your help!!

[Lula]

Hi, they are slightly different because they are screen dumps of the microfiche records, nothing to worry about just means a bit extra work

hope this helps

[adw]

Thanks Lula.

just means a bit extra work

no problem I like a challenge

[adw]

Hi Guys - just a quick update.

After the 40 days S.A.R - (Subject Access Request) expired I sent an LBA for non compliance giving 7 days. Nine days later I received information back to 2000 on one of the two accounts - the one with least charges
I have today posted a further amended LBA for the information on the remaining account, giving them 7 days to comply.

Tonight I'll complete spreadsheets for both accounts one with the info I have and the other part estimated and send off the prelim letter.

Does all this sound ok to you guys? Any answers appreciated

[adw]

Hi all.

Well the 2nd LBA has past for the missing statements.

Just one thought though - I sent a single S.A.R - (Subject Access Request) and £10 cheque to cover both accounts. Is this ok? I'm sure I read it somewhere on the site but can't see it now. I don't want to start with the court route if I have made a mistake.

They have sent all info on 1 account and just the 14 months statements on the other.

I hadn't sent prelim yet as I wanted to be able to do it with the full info on both accounts - won't wait now.

Any advice on the above question would be gratefully received

[Karnevil]

Yes one cheque will cover both accounts - the S.A.R - (Subject Access Request) covers you as an individual not as an account number

Are you taking court action for the missing statements on one of the accounts?

In the prelim refund letter you can use an estimate for the missing period.

[adw]

Thanks Karnevil

I'll start the court action and get the prelim out.

Thanks again

[Battleaxe]

adw,

Report thei breach of the 40 day compliance to the Information Commissioner. that will light a fire under Abbey and let Abbey know you have reported this breach by sending a copy of your complaint to the Information Commissioner to them. You can do this on line and are able to attach the S.A.R - (Subject Access Request) request to support your complaint. These banks need to be reported the pressure to be kept up on them for none compliance.

[adw]

Well after I posted yesterday the postie brought me a nice thick package from Abbey. Will still report the buggers tho.

[Battleaxe]

Hope you have a fat highlighter pen. You will be kept busy for a few hours going through the stuff. Just keep to your timetable and keep the pressure on them.

[adw]

Hi all

Well as things are starting to get interesting I thought I would put up a quick history of all that has happened with my claim so far.

Looks like Mad Nick and Tinkerbella are at about the same point as me so I'll be looking out for them!!!

2 Accounts with statements back to Feb 04 = £802 in charges
S.A.R received by Abbey 22.09.06 .......start the clock!
9.10.06 received letter from Pam Speed 'information to follow'
12.10.06 received last 14 months of altered statements
01.11.06 LBA sent to Abbey for statements
10.11.06 received statements back to 2000 - on one account
15.11.06 2nd LBA sent for outstanding information
26.11.06 Outstanding info arrives
30.11.06 Prelim for £1089 received by Abbey
06.12.06 Sorry you are unhappy letter received
21.12.06 Sent LBA giving 14 days before court action
22.12.06 Received GOGW for £375
06&09.01.07 Marc Winder ‘investigating’
10.01.07 issued claim with Swindon County Court
13.01.07 deemed served
16.01.07 Stephen Lavery ‘cannot agree to cancel charges’
19.01.07 Abbey ‘please send your contact details’
05.02.07details & current schedule sent
07.02.07 defence & 50% GOGW received

[adw]

Received my AQ today so a bit more reading on Sunday (working through the night tonight )

[Microdotster]

Hi Adw, When is your first claim from? I would have thought that you could only start it from Jan 2001, you mention 2000, which would take it over the 6 years allowed. Just wondered as mine starts from Jan 2001, I sent my prelim in Jan 2007, ive got statements for 2000 as well!

One other question, sorry, where have you sent all of your correspondences to, Triton Square address?

[adw]

Hi Micro

I'll check the statements and post up on Sunday - I count my action as starting from when I requested the statements (22.09.06).

Re address yes all my letters have gone to Triton Square

[adw]

Hi All

Have received my court date now - 23rd May with all docs in 14 days prior.

Better get on with the Bundle - 'insert scared smilie here'

[noobrider]

offer coming soon then

[adw]

Originally Posted by noobrider

offer coming soon then

Yessssssssssssss!!!!!!!!! !!!!!!!!!!

Letter in the post today settling in full

Thanks to all on this site - Donation as soon as I get the cheque!

Details later got to go to work - but not even that will wipe the smile off my face

[Jacqueline07]

FABULOUS ADW - reading your thread - makes it almost seem painless
Well done on your win!!!

Jackie

[KnellyK]

Congratulations adw!

What a shame you had to go to work!
I'll keep watching to find out what happened between you getting your court date and the lovely letter today!!!