Received £650’ish in refunds???

[Mike12421]

Hello all, my fella and I have both just sent off our LBA's, however there is now a twist.
I took myself along to the bank this morning to withdraw some money, and what did I find...an extra £650'ish in "Unauthorised Charges" refunded to my account. What’s going on? The money was refunded in to my account on the 18th of this month. It's still no where near the £2500 that I want back, but its a nice start.
One other thing through, as the money was refunded to my account on the 18th, and I sent my LBA yesterday (22nd) still asking for the full amount, does that throw any spanners in the works?

Thanks again.

Joanne.

[Pinstriping UK]

Hi, same thing happened to me this week, but I have already sent the LBA before it happened so will need to vary the charges on the next claim form...
be interested to see how this compromises our situation or not. I got about £650 too and my claim is also for about £3k.

It gets more confusing dont it?

[Mike12421]

I'm over the moon to finally see some money from them. How can they now not give me the rest, as this OBVIOUSLY shows that SHABBY are in the wrong, as who would hand over £650 if they where in the right???

BRING IT ON!!!

[srfrench]

Did you get a letter from Abbey informing you they had put the £650'ish into your account as a Goodwill Gesture or otherwise?

If not you may be able to keep the money as it's their mistake!

[joanne.hunt]

Husband and I have had the same thing - both had refunds of approx £500 each last week after sending the. I have had another £65 credited today and my husband has had another £110 credited today. We are going to send them a letter to state we are deducting the money from the total but court proceedings will still go ahead on 31st August - our threads are Wayne versus Abbey & Joanne versus Abbey. (You will probably get some more next week!!

[Glenn UK]

Originally Posted by srfrench

Did you get a letter from Abbey informing you they had put the £650'ish into your account as a Goodwill Gesture or otherwise?

If not you may be able to keep the money as it's their mistake!

Im pretty certain if its a mistake you cannot keep the money.

FWIW they dont make mistykaes like this in my exprience.

JMHO

Glenn

[philread1]

Hello All

Yes, I have received £1730 on the 14th day they had to reply to my Prelim letter!!!! Don't know what this tactic is trying to do, but there must be some reason why they are dishing out these refunds!

Anyway, It makes no difference to me, 'Goodwill Gesture' or not! Onward & Upward!!!
Phil

[Mike12421]

Thanks everyone, I'm still pushing on with the support of you lot and this site.
Another quick question though, re what Joanne.Hunt said. Deducting money off what I am claiming, where do I take it off, e.g. the earlier charges or the later ones, as I'm just thinking of the interest I will be applying at the next stage (court).
Could I just play stupid about the refund, and push on with the full amount, as I have not received any letter from them stating that they where going to do this, (does anybody know where we stand legally with this?)

Thanks again for all the advice, my next course of action lies in your hands.

Joanne.

[srfrench]

P{lead insanity lol.

Seriously, if they haven't informed you, ignore but don't spend it.
Don't inform them of the mistake.

If and when you win for the full amount they may try and take it back by deducting it from your account or by knocking it off the amount won. See what happens, but if they haven't informed you, say you hadn't noticed it!!

[hagenuk]

"Playing stupid" is playing into their hands, don't do it.

They know what they have paid you and will be able to produce proof.

If you have been paid money that is not yours or you deny that you have money that they can show has been paid to you then it does not look good for you should this reach court.

[philread1]

Hello All

I don't think it is a matter of playing stupid, if shABBEY are giving out these refunds, 1. You would have thought they would tell you about it and 2. Also what the refunds are for.

The amount of these refunds is no 'Goodwill Gesture', and I agree with srfrench that you should carry on claiming the full amount until they have explained what this money is for.

We are all being as accurate and meticulous as we can be, in all that we do in getting our correspondence over to them, yet they can't seem to be bothered to recipricate the same back to us! The reason for this is obvious, because they know what they have been doing all along has been wrong, they are trying to back track and know that they have'nt got a leg to stand on!!!

Phil

[kia]

Hiya i also

[kia]

sorry stupid computer i was going to say i also got £650 ish but also this morning a letter with it check that the refund is the right amount as mine is wrong another delaying tactic by the shabby

[rrfcfan]

Hi, I have also received £622 pounds from Abbey yesterday with the same letter. I'm claiming £3026 + interest.

Are they recalculating each transaction - £12 and then refunding?

It is not made clear what the refund is?

Sample of Letter received on this thread

http://www.consumeractiongroup.co.uk...t-another.html

What does any one else think??

[Karnevil]

Everyone that sends a letter seems to get a nice goodwill gesture now....

You can ask them exactly by what it relates to before amending your claim.... or continue your claim for the full amount...

I cant work out what they are refunding - its just like the limit for refunding at lower levels has been increased....and they are refunding random amounts ? Be interesting for someone to get in writing exactly how the refund is made up - but dont let the refund stall your claim at all - my guess is thats what they are after....

[Mike12421]

I think its another stall tactic, to sway some people to drop the claim, and be happy with £650. There in for a shock.

Also looking at the letter from the above link;
"I understand you are unhappy with my decision, and as a result I have reinvestigated your concerns further. I can assure you our charges are not unlawful and therefore I cannot agree to refund all of them. However, as a gesture of goodwill, I am pleased to confirm I have credited £622 to your account, and cancelled charges of £40 that were due to debit your account."

I find the bit of "gesture of goodwill" very interesting, as this states exactly that, not a refund.

Well, I'll keep there goodwill gesture, but I want my money back!

[Lula]

all I have got is another £65 worth of charges!!!!

[hagenuk]

They don't like you do they?