Early Bond Closure, but no money

[landakaqua]

Here's my letter to Abbey, which I sent today:


'I applied for an early bond closure on 12/13 May 2009 but the money has not been transferred to my NatWest account which I have stated on the bond closure form.

This application was done through the Cambridge Abbey Branch and my original bond certificate was sent with the form, and a photocopy of it was given to me.

Suspecting something amiss, I went to the Cambridge branch to enquire about my bond closure. They said that the bond has indeed been closed and they sent a note to one of the divisions of the bank to look into this matter and that the money should be with me in about 5 working days.

I waited, and when the money was still missing, so I went to the bank again. The same response was given (e-mail sent, wait for 5 working days) but at the end of the wait, the money wasn't there. This happened 3 times.

I asked to see the manager but they refused, completely disregarding my request while trying to figure out the problem, which they have obviously failed.

Today, I went to an Abbey branch in London and the same thing happened.

So far, I have been very patient and fair to the bank but patience has its limits. The officers told me that they would call me to update my on this matter I have not received a single phone call.

I feel cheated and even suffered financial losses due to the bank's incompetence and I will not hesitate to sue the bank for damages if I do not see any progress in this case. I shall wait for another 5 working days before I submit legal documentation.

For your reference my bond account number is XXXXXXXX'


As a consumer, what can I do? I'm really frustrated with the bank, as they seem to make empty promises all the time. My bank accounts are running low and my life has been a mess because the money hasn't arrived on time as they had promised. Please I'm really in need of advice.

[yourbank]

Go into the bank and ask for their complaints guide. There should be a number for customer relations. Give them a call, explain your frustration(and check your NatWest account in case they sent a cheque and it has been paid into the account). Explain a little compo for time and inconvenience. They have to investigate it so do not expect and immediate response but they will certainly give you a response.

[eyeofhorus]

The branch send the paperwork to the bond maturities team at Bradford. All a staff member needs to do is ring the dept up and see what is going on.