abbey statement requests

bartymuv · 25th July 2006, 20:36

hi, has anybody who has access to their abbey account online, tried to request their statements covering the last six years? where they posted or e-mailed? was there a charge? was your request declined, for any reason? i ask this, because i thought it may help me to find out exactly how much i had paid in unfair charges, rather than estimate. if this is the wrong way to go then please advise me as such! this is my first foot on the ladder (so to speak) and would hate to fall at the first hurdle because of an over estimation! having read much of this site, i realise that the first letter to ones bank, asks for the info regarding bank charges, but thought that if i had that info in front of me, i could jump to the next stage a lot quicker! (no patience im afraid) sincerely, bartymuv.

Karnevil · 25th July 2006, 23:31

Hi Bartymuv, Welcome to Abbey

Abbey are overwhelmed with requests for copy statements at the moment - they are refusing to comply with the data protection act claiming they do not hold our records in a relevant filing system. I requested copy statements for a seperate matter by telephone banking, and online banking on the 18th May - only 2 specific months - These have not come (I have chased them 5 or 6 times) I have also submitted them an official subject access request for information under the data protection act, dated 20th April - I have not had this information.

There is no jumping to the next stage I am afraid - you are in for the long haul. They will stall you and put barriers up the whole way.

It is possible to request your statements under the data protection act, and submit a claim concurrently - have a read of a thread at the top of the abbey forum - A draft approach - this might give you an idea of how to approach things.

Basically I would get your Data Protection Act request sent off with £10 (there is a template in the bank templates library) as soon as possible, read through the FAQ's a few times, and read lots of threads in Abbey.

I hope this helps, comeback to this thread if you have any further questions.

Karne
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bartymuv · 27th July 2006, 16:13

hi karne, thanks for your response. ok then, wont try and cut corners,it obviously wont get me anywhere! i,ll start at the 'library'. thanks again. barty.

Karnevil · 27th July 2006, 17:17

good good - come back here if you need any help

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