john1947 V Abbey

[john1974]

Hi everyone im new to this site and wow its interesting and very helpful the things you can learn........ i have just today requested a copy of my statements with charges etc so i may file a hardship claim myself to abbey they have told me it can take up to 12 weeks to recieve them by post as i have asked for the last 6 years, could anyone tell me if this is correct ??? as this will mean it could be up to 3 months before i can even submit my first letter

many thanks
melanie

[sea-sidelady]

Hiya Melanie,

Welcome to CAG.

I have moved your post to start a new thread for you, It makes things a lot easier to keep track of what you are doing if its all in the one place.

Once you send your Subject Access Request letter and enclosed £10. They have 40 days to get them to you, so mark off the date they have till.

Have a look at the links iat the bottom of my signature, they will help you find your way around.

Any questions you have, just ask. There is always some one around who will help you.

[john1974]

Hi ther i ve actually requested them by phone today and stated it was to make a claim they also took the £ 10.00 payment, will requesting them by phone make a difference to the 40 dayS??

[sea-sidelady]

You should also send the letter, so you have proof. State in the letter they took the £10 from your account on xx date. Try to keep everything on paper, and keep copies of everything you send.

[john1974]

Thanks i ll keep everyone posted on how i progress with my claim...once again thankyou

[john1974]

hi everyone well i posted my initial first letter requesting my statements etc on 5th Nov Abbey informed me it could take up to 12 weeks ????... so you can imagine my surprise when this morning they all arrived through my post box only 2 weeks later....so heres to stage 2 working out my charges and my next letter.... i am going to claim using the hardship waiver rule so fingers crossed

[sea-sidelady]

They have 40 days, but bless them for trying it on though..

I'm glad you have them. It's a great feeling now for you when you see a charge on your statements. Highlight them all and get them onto a spread sheet. Then get them sent off. Good luck.

[john1974]

an update everyone i sent my spreadsheet and expenditure sheet off on the 23rd Nov......recieved a letter today from Abbey telling me there looking at mey case and there understandiong is that i am in financial hardship at present they very nicely sent me debt councilling contacts etc hello i would nt be in a mess if they stopped all there charges...they also sent me FOS fact sheet ... Sea sidelady please advise do i just sit tight now and wait many thanks Melanie