I've now got the last years statements, and have chased up the microfiched info.
I am going to follow this through, but one thing is really worrying me... I have a £2k overdraft, which I currently need to keep me afloat each month (due to the charges I have paid over the last 6 years, I estimate they've had £6k+ from me). Can they remove this without warning now that they know what I am doing and that I intend to take action against them?
My husband works away and we're on hols next week, so I can't get in to town to open a new joint account right now! Also, as I work in a school and have broken up for the summer hols, I wouldn't know who to get in touch with to transfer salary details etc.
(more worried about o/draft removal at moment.... having nightmares that I'll be stuck on holiday with no spends and 2 bored kids

if they do pull the plug!)