Help a Tricky 1!!

[POLL1952]

I had an account with Abbey, but don't know the account details.
I have however got a copy of a letter (dated July 2002) to Robinson, Way & Co Ltd (Debt collecting agency - or solicitors?) sending my cheque for £1500.00 to settle the account with a ref no.
I also have an Experian search for Abbey National plc for a credit card application dated 04/99.
How do I find out the Abbey account details - do I go to Abbey or Robinson, Way?
Also which formal letter do I use?
I would appreciate any help....???

[Janet-M]

You go through abbey , you do not need your account number , you are not a number , just give them as much information as you can and any change of address .

[POLL1952]

Thank you for your speedy reply, - I have changed address and change of name (by Deed Poll)
Is there an one address?
I thought it was a bank account - as I have my mortgage with Abbey & I remember going into a branch. But AMFinance is seperate from Abbey & I could not pay mortgage that way - so it must have been either a bank account or credit card.
I feel s ...oooo stupid that I can't find any details - which way do I go from here?
I have now re-morgaged with Abbey National Finance so where do I go for details of my othr accounts??

[POLL1952]

Do you have an address please?

[Janet-M]

This is the address to send your S.A.R - (Subject Access Request) make sure you ask for full disclosure

Data Protection Manager
Data Protection Team
Regulatory Compliance
Abbey House
201 Graftons Gate East
Milton Keynes
MK9 1AN

[POLL1952]

Thank you, here goes!

[POLL1952]

Well I have composed my Subject Access Request, asking for full disclosure.
As I don't have an account number I have sent them details of my change of name (copy Deed Poll) and details & ref no of letter to Robinson, Way & Co (who took the account over) which I enclosed a cheque to settle the account.
I have been reading up lots of others and have gained quite a bit of knowledge of their tactics! I am sure they will play on not supplying an account number, but thanks to Moderator mjanet "you are a person not a number".
I am posting it 2moro registered post, not taking any chances with these slippery sharks!

[POLL1952]

Have come home from work to a reply from Sheena Small - who acknowledges receipt of my letter & cheque for £10.00.
However -
"We can confirm that the transactions for your Bank Account have been archived onto microfiche, which are not covered by the Data Protection Act. You will therefore get this information as part of a S.A.R - (Subject Access Request).
Howver our Banking Services dept can arrange to retrieve the microfiche from our archives on receipt of the appropriate fee. The fee per account will be as follows...etc.
As it is clear that you require this information & you will not get all the data you have asked for under the Data Protection Act, we have forwarded your letter on to our Banking Services together with your payment, which will be used towards retrieval of the bank account microfiche. As your Bank Account was closed in 2000 with an outstanding balance, there may only be a limited amount of data available. However, we can confirm that the information located will be sent to you under separate cover in due course.
Historical information can only be retained if there is a legitimate reason for processing the personal data in accordance with the rights of the individual. Therefore it is possible that due to the time that has elapsed since this account was closed, the original files and data have been destroyed and removed from out systems in line with our retention policies."
Looking a the printouts they have sent the account was still "active ATM until 30/06/2009 - plus a closing balance dated 05/06/2003.
HELP !!!

[POLL1952]

can Moderator or Site Helper help!!

[POLL1952]

The Forum tells me 8 replies - but I have had nothing, can someone PLEASE help???

[barracad]

As far as I can see, you haven't asked a question.

I assume you want help with something to do with what you put in post #8, but you've said "help" but haven't said what you want help with - what is your question? Maybe if you stated that somebody would be able to answer it.

[POLL1952]

Oops sorry - I am quite new to Forum's & didn't mean to offend.
I have read in previous threads about Abbey's delaying tactics & microfiche issues.
I suppose my question is shall I ignore the points in Abbey's letter & send them a reminder about the time limit?

[Karnevil]

YES.... Send the microfiche letter (sticky at top of abbey forum)

from your letter it seems like you are confused over the closing date of your account ?

As your Bank Account was closed in 2000 with an outstanding balance,

Looking a the printouts they have sent the account was still "active ATM until 30/06/2009 - plus a closing balance dated 05/06/2003.

I presume the 2009 is meant to be 2000 ?

They probably passed the balance of to the DCA 30/06/2000,thus closing your functioning account - and then considered it settled on 05/06/2003.

Does that help?

Also try and keep all your posts to one thread - posting question re your own case in other peoples threads won't get you advice relevant to your situation - you can use your thread like a diary too to help you. If your question goes unanswered for a few days or is very urgent then you can bump it (as you did yesterday) or send a PM to a site helper or Mod.

[POLL1952]

Brill karnevil - you have answered a lot in your reply. Many thanks, as I say I am new to this & I have seen Bump elsewhere but didn't realise what it was - I am going to the sticky you advise & get it sent off today.

[POLL1952]

I am about to send off microfiche letter - as far as I can see from the skimpy statements they have sent me their closing date is 2003.
They have my opening date as 21/08/1998 - should I try for statements back to then?
The 2009 was the expiry date on their printout for ATM card - not a typing error, just info!!!

Originally Posted by karnevil

YES.... Send the microfiche letter (sticky at top of abbey forum)

from your letter it seems like you are confused over the closing date of your account ?

I presume the 2009 is meant to be 2000 ?



.

[POLL1952]

Sent off Microfiche letter to Sheena Small dated 24/07/06.
Came in from work & found another reply to my 1st Data Protection Act S.A.R - (Subject Access Request) letter (dated 15/07/06) from another person - this time it's a Pam Speed Business Manager - she tells me "we can however supply details of the transactions held on micr on payment of admin fee of £10.00..." "In order to avoid any additional delays, we will therefore use the £10 that you have sent with your Data Protection Act"
NOW THEN - am I being passed from pillar to post or are they playing games with me?
Should I write to this 2nd person with copies of previous letters to Sheena Small & remind them of the clock ticking?

[POLL1952]

Bump can Mod help?

[Karnevil]

Hi Poll, sorry i missed your earlier posts (tho I'm not a MOD or anything )

Basically you should write back to ABBEY and tell them you do not agree to them using your £10 fee as payment for copy statements you would like the information supplied as requested under the data protection act - modify the microfiche letter to suit.

basically you do this so that abbey are held in some way to the 40 days, else they will take well over 8 weeks to get copy statements to you. And if Abbey do go over the 40 days under the Data Protection Act request you can report them to the Information Commissioners Office, or claim under section 7 in court etc, to 'ecourage them to get your info to you.