Just called Abbey ref Data Protection Act

mariejader · 13th March 2006, 16:59

Ok I don't have any info on my account details with Abbey only a card which does not show account number.

So I went into the branch on Saturday and requested this information and then promply put it into my Data Protection Act letter, the branch refused to take the letter and said I had to send it off but could not tell me where but gave me a telephone number

Today I call the number and have been told I need to sign a "form" reference data protection, I asked why as no one else seems to have been done and have been advised Abbey call it a subject request form, they also asked why I wanted 6 yrs worth of statements so I explained I want to see my bank charges, I have to say they girl did not have a clue what I was upto which surprised me! she was very nice and really helpfull though

Apparently her manager is going to call me later! WHY

So two questions here

1. Has anyone else been asked to complete the form?
2. What should I say when he calls me "legally thinking now"!

Think I may just post my letter anyhow to the address on here

Docubot · 13th March 2006, 17:15

Yes, my partner was asked to complete the form (I wasn't) - but this was AFTER they had sent the information. Dunces.

I would refuse to speak to the manager - do it all in writing - if you were to phone him, they would not talk about it - in fact, I doubt that you could actually get to talk to him.

mariejader · 14th March 2006, 22:41

The manager called me today and asked why I wanted the information, so I just said I wish to know my bank charges for the last six years, no more and no less, he was really nice and said it was probably best I send the letter rather than wait for the form but also I should enclose a chq for £10 with my initial letter which I have now done, hopefully this will speed up the process.

The chq had to be made payable to: Abbey National Plc Access Enquiry

I was advised to send it to:-

Data Protection Manager
Data Protection Team
Regulatory Compliance
Abbey House
201 Graftons Gate East
Milton Keynes
MK9 1AN

Hopefully this may help others

I will keep you posted

Docubot · 14th March 2006, 23:00

Thanks - added to the contact details at the top.

mariejader · 14th March 2006, 23:02

I think enclosing the chq was a good idea as well

LordLee · 15th March 2006, 12:43

Bugger... i forgot about the £10 with the Data Protection Act. I read in the FAQ that a fee of £10 was needed. I mean i can send it when they reply but it just lengthens the process.

Is the £10 mandatory? Or do some receive their statements without charge?

BankFodder · 15th March 2006, 12:44

Some banks waive it but they don't have to. Send another Data Protection Act reqest withthe £10

Natasha · 15th March 2006, 12:59

I also sent my Data Protection Act letter and £10 cheque to the same address.

Natasha · 15th March 2006, 13:13

I have just checked my mail and i've had a reply. Please see my thread for more info!

mariejader · 22nd March 2006, 19:49

Reply received today from Abbey:

Thank you for your letter received here 16th March. I note that you are requesting a complete list of transactions and charges on the above account since Jan 2000 as well as details about any manual intervention that may have taken place in relation to your account.

As you are asking for specific information, Abbey will deal with your request as a general enquiry whithout you having to make a request under the data protection act. I have therefore forwarded your letter onto our Complaints Dept and they will contact you in due course. The information will be forwarded to you shortly and free of charge therefore, I duly return the £10 cheque enclosed with your leter.

I trust this meets with your requirements.

Yours sincerly

Sheena Small
Data Protection Consultant
Data Protection Team

mariejader · 22nd March 2006, 19:50

Does this meet with my requirements?

Natasha · 22nd March 2006, 21:44

i got that exact letter myself still awaiting my statements/break down although it hasnt been that long.

Spiceskull · 22nd March 2006, 21:56

Quote:

Originally Posted by mariejader

As you are asking for specific information, Abbey will deal with your request as a general enquiry whithout you having to make a request under the data protection act.

Whether they deal with it as a general query or as one requested under Data Protection Act is irrelevant (The Straw Man Fallacy - see other threads) the fact remains that the request WAS made as a request under the DPA...and should be treated as such.

You can call a chicken a horse...but that doesn't mean it is eligible to enter the derby...

mariejader · 28th March 2006, 11:59

Sent letter dated today to Ms Small advising that no one has contacted me and would she be as kind to give me an update.

Mrgreengenes · 29th March 2006, 09:27

Hi all, I have just started the ball rolling with reclaiming disproportionate penalties from Abbey National. It's great to be part of a movement like this which is getting results. I'll let you know of any progress.

Alan.

richardc · 29th March 2006, 10:35

Well done. Keep us posted.

29th March 2006, 13:16

POOR ABBEY

the more claims the better,

jimhammie · 29th March 2006, 23:32

I haven't checked back on the site for a while...............
I sent two Data Protection Act requests to the Abbey on the 28/2/06, both by recorded delivery. According to the Royal Mail site, one was received and the other wasn't ( I've taken that up with them).
When I sent these off, there was no real mention on the site of requiring the £10 charge for releasing this information. Should I re-submit both requests along with a cheque for £10 and basically start the process again, or can I just send the cheques with a covering letter and still expect an answer 40 days from the 28/02/06.

richardc · 31st March 2006, 11:02

I would resend with £10 cheque by Special Delivery. The 40 days starts with receipt of payment.

Although the fee was not highlighted, the info regarding it has always been available in the FAQs.

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