Charges from IB Hardship Case

[hme.4x4]

I have claimed my bank charges back from Abbey and today received their standard pre printed letter totally ignoring all points raised with my claim.

I am trying to have them act on this as these charges were taken from my Incapacity Benefit, there is no way I can afford this theft.

I requested the case be treated as a hardship case, they obviously have no intention of doing so.

Can anyone advise me please??

[saintly_1]

Hi

You could try this Hardship and Stayed Claims


saint

[TUTTSI]

Having read your thread I think you need some guidance. I have just received 65% of my claim from Abbey under the current Financial hardship waiver rules. With my claim took Abbey just under 4 weeks to make me an offer and incidentially it will not prediduce my on going claim. The money will be in my account this week as Abbey recognised me as a genuine hardship case.

The best way forward you should do your letter before action and include the hardship details as follows:-

1.Income and expenditure sheet.

2.Documentary evidences ie court summon's, statement from your mortgage company showing that you are in arrears, council tax, electricty and gas arrears etc....

3.Include in your letter why you believe you should be considered a hardship case ie in my case my hubby had a couple of emergency operations and we fell into serious arrears leading to a suspended possession order and behind with paying household bills. You have to spell out exactly why you feel that you have good grounds under the present FSA waiver rules on hardship.

4.An up to date spreadie of charges and interest (call it compensatory interest not statutory).

Use the reference that they gave you on their last letter and send it to that department by recorded or special delivery so that they have to sign for.

If you need any further help I would be pleased to assist.

Tuttsi xx

[fatbulldog]

Hi,
Take Tuttsi 's advise and don't give up. I have just had confrimation that they are going to pay out 65% of my claim following her advise.
Good luck