15 year old sons details lost by abbey

[Blysie]

I applied for an account for my son with abbey they sent my sons details to a total stranger who rang me to tell me he had recd them over a week ago and would return them to me. I rang abbey to complain about the fact they had sent my 15 yr old sons details to a protential fraudster for all i knew they told me they would get back to me recd letter this morning standard buy themselves time response. Last night i recd phone call from father of boy who recd my sons details he told me he had not sent them back to us or abbey because it is proof of wrong doing on abbeys behalf and he want to keep them till this issue is resolved his son's details are still missing, abbey had given him the impression I had recd them in place of my sons i havent which could mean their is now a third party involved. This is total unacceptable can abbey get in trouble for such a breach of data protection? I also feel uncomfortable with this man keeping my sons personal details but understand why he wants to. Please advice me if you can.

[Conniff]

I shouldn't worry about your sons details being held by this man, he was honest enough to contact you, and if he wanted to use them for any malicious purpose, then he would have copied them and posted them on to you.

[Hobbie]

Originally Posted by Conniff

I shouldn't worry about your sons details being held by this man, he was honest enough to contact you, and if he wanted to use them for any malicious purpose, then he would have copied them and posted them on to you.

Conniff, can you say for 100% sure that this man will NOT use the details? Do you know this man, do you know how he thinks?

Unless you know for an absolute certainty that this person will not use the details for anything, then you can't tell someone not to worry, it isn't your son, as any parent would do, is worry about the safety of a child and that childs information.

[Conniff]

Of course I can't, but why should she worry, it's too late to do anything about it even if he does intend to use them for malicious purposes, so why bother worrying about something you have absolutely no control over.

[Hobbie]

Conniff,

For you that might be the case, you may not be a parent and therefore not understand the worry a parent has about the safety of a child, regardless if you control the situation or not. It is just thought of someone else having the details that may worry some.

[Conniff]

Of course I'm a parent, and understand full well the concerns expressed. My sole purpose was to try and allay what are probably unwarranted fears, afterall, how many people who engage in identity theft do you know that telephone their victims so forewarning them.

[skbuncks]

Originally Posted by Blysie

I applied for an account for my son with abbey they sent my sons details to a total stranger who rang me to tell me he had recd them over a week ago and would return them to me. I rang abbey to complain about the fact they had sent my 15 yr old sons details to a protential fraudster for all i knew they told me they would get back to me recd letter this morning standard buy themselves time response. Last night i recd phone call from father of boy who recd my sons details he told me he had not sent them back to us or abbey because it is proof of wrong doing on abbeys behalf and he want to keep them till this issue is resolved his son's details are still missing, abbey had given him the impression I had recd them in place of my sons i havent which could mean their is now a third party involved. This is total unacceptable can abbey get in trouble for such a breach of data protection? I also feel uncomfortable with this man keeping my sons personal details but understand why he wants to. Please advice me if you can.

Yes they can. Report them to the Information Commisioner's Office here.

skb

[Blysie]

Hi Just a quick question Abbey/shabby have offered me £100.00 but still have not secured the return of my sons details from other parent, I refused because complaint has not been concluded in a satisfactory manner. The woman I spoke to was quite rude and had the cheek to tell me I would not get another offer, these from the people who lost my sons details. What do you think is a reasonable amount of compo? I was told by the woman that is dealing with my complaint that all she can do is refer it down the line because no one could possible be held responsible due to it being mainly a computer automated service. I sent this lady off with a flea in her ear and am now waiting for shabs written response stating offer of £100.00 ect also preparing for next lot of letter to the FSA. I have already reported them to the Information Commissioners Office.

[demon_x_slash]

Compensation shouldn't be the issue; reporting them to the FSA and getting them punished is your main priority. Anything more than a written apology and evidence of rectification is a plus, not an expectation.

[Blysie]

Getting them punished is near impossible the FSA have a back log of complaints.

My main priorty is the return of my sons details.

I did not ask for compensation Abbey offered it when they had not even bothered to track down the other parent and get my son details returned.

I believe each to their own and as I see it all Abbey care about is money so I feel no way about expecting and wanting compensation since that is how they deal with complaints by making cheap offers of goodwill gestures while the main issue's raised is still unresolved.

I was insulted that Abbey offer my SON £100.00 yet my son's details still remained with the other parent and the women investigating my complaint did not even know all the details or facts concerning my complaint.

I will and do expect more than rectification and an apology and I feel fine about taking Abbeys money they f***ed up not me..

[demon_x_slash]

Originally Posted by Blysie

What do you think is a reasonable amount of compo?

TBF, you did ask the question...

[Hobbie]

Originally Posted by Blysie

What do you think is a reasonable amount of compo?

No amount of compensation is reasonable, as money doesn't undo the mistake, and what will the compensation offer you, will it change the fact that the details was sent to the wrong person?

What financial loss have you suffered? (You didn't lose the details so you really haven't suffered a loss)

Any compensation ordered / awarded should go in to preventing this from happening again and not to someone to spend on a holiday or new car, as in my opinion the whole 'compo' culture has got out of control, someone sneezing in the same room and the first thing people ask "How much compo you think i'll get?" I've said the same thing several times before, and at the end of the day accidents happen, after all we're only human and no one is perfect, albeit some of these accidents shouldn't happen and can be prevented, but people shouldn't go on a witchhunt for compensation, unless they've lost out financially, and from what I understand, no one has lost out.

[Blysie]

True
But I was expecting a reply from a like minded person, all comments are welcome and I still would like original question considered, Please

[Blysie]

My phone company charge me for calls and the last time I sent a letter it wasnt free if I remember correctly.

I understand your point but at the end of the day how I deal with this is down to me, I did not ask Abbey to send my sons details to a total stranger so as I could claim compensation all i wanted was my sons details returned asap not rude phone calls 2 months after the incident.

Abbey also lead the other parent to believe I had his sons details which lead to two very heated phone calls between us. I never received them yet they said I had with out even checking if this was a fact or not.
Please do not think I am justifying myself because I am not like I said each to their own.

[Hobbie]

Letter = £5.00
Telephone Call = £5.00
Time = £20.00
Total = £30.00

They've offered £100.00 and you knocked it back, so are you in it just for the money or are you in it to prevent it from happening again?

Why not whilst you on a money grabbing spreee sell your story to the media, you might end up earning yourself a little fortune, all because someone made a mistake, just as humans do...

I agree it is up to you on how you proceed and deal with it, but I'm just giving my views on the matter. What ever you decide to do, I'm sure you'll be happy with and thats what counts.

[gni03349]

What did the Information Commissioners Office say about it. Have they replied yet?