another new action

[dilligaf]

586rJKEE4

Hi All

Checked my balance this morning to find yet again they have cleared my account to pay for the charges with days remaining before my dd's come out. After hearing about this site from martin lewis' site i duly copied the Data Protection Act letter and have been down to the Branch (after asking for my money back via telephone banking). Now waiting for a response but I won't hold my breath.

On a related note as per the FAQ's i asked the call centre guy what his email was and I wonder if you had the same response as me........he promptly cut me off.

Dilligaf

[Bookworm]

Welcome, and well done.

[dilligaf]

Hi all just an update.

Both the manager and the call center assured me a call back to let me know what was happening, bet you can't guess where i stand at the moment. That's right nothing from either (not until i visited the branch again) to which i was told that as far as the manager was concerned he had dealt with the matter. I am assuming here that his sudden lack of coperation may have stemmed from higher up but i am assuming. I have to date not recieved a confirmation of receipt of my Data Protection Act letter which was hand delivered to the manager, so I contacted Ann at customer services. This was yesterday and although we have her extension it went right to voicemail (it never even said you have reached ann's voicemail). Although leaving a message that I was following up a complaint i had submitted and gave my contact details again no reply. Is anyone else receiving the same sort of run around or is it just me.

Suggestions welcome.

Dilligaf

[Bookworm]

So?

They have 40 days to comply. Stop chasing them. In say 20 days, send them a quick note ot remind them the clock is ticking (which is more curtesy than they would extend you if it was the other way round), if at the end of the 40 days, they haven't responded, complain to the Information Commissioner.

Your homework: Read my tag oover and over until it's a mantra in your head, and apply every time you deal with the banks.

[dilligaf]

Originally Posted by Bookworm010363

So?


Your homework: Read my tag oover and over until it's a mantra in your head, and apply every time you deal with the banks.

I bow to your greatness and agree to my homework (which incidentally i refused at school, political protest) it's obviously in the blood.

Do you reckon the establishment is compiling dossiers on us all lol

Dilligaf

[kizel]

"Is anyone else receiving the same sort of run around or is it just me."

Welcome.

Have a read of the thread entitled, "Phone calls cut off"

The answer as you probably guessed is yes.

[dilligaf]

Hi all

I have just received a phone call from Lisa who works in the Chairmans department apparrently. After explaining my complaint in detail and also the fact I have had no acknowledgement regarding any correspondence I was offered a full and final settlement of £120, which is exactly what charges i have incurred since the last lot apparently (even though I have effectively stopped using the account and am using various parachute accounts). I have refused this offer (yes it was tempting to tell her where that offer could go) and she will be sending me a letter to confirm. I also asked if the abbey were now going to retaliate by closing my account or calling in the overdraft and all she could say was that all accounts were reviewed regularly to see if they were being run correctly, I did ask for this in writing but she refused so i have asked for all recorded conversations to be added top my Data Protection Act request.

Dilligaf

[Spiceskull]

Right on - they give you nothing, so ask for even more. They will either slip up or give up.

Regarding being cut off on the phone, it is common courtesy that the person initiating the call is the person to end it. Clearly courtesy is something the banks abandoned when they also abandoned lawful management of customer accounts...

[comanche]

Abbey's response to this campaign is entirely predictable. They will give you the runaround as much as they can in the hope that you will give up. It merely reflects the contempt they seem to treat many of their customers with.

Stick to your guns, follow the timetable and keep on going.

Abbey's Data Protection Act deadline for me runs out this Saturday. They have been deliberately prevaricating and trying to delay matters. Unless they pull a rabbit out the hat and produce the DPA information: a complaint to the Information Commissioner and then a county court summons for an estimated amount.

They may be dicking around. I am not.