Shabbey Job - balance transfer mess up

[Overdrawn]

Hi Folks, My friend received a tempting offer - transfer any credit card balance to a Shabbey Card on 0% interest for 9 months, no fees and receive £100. He decided to go ahead as he already has a current account with them &transferred 2200 from his Captial Offence card. Today in the post he received not one but TWO cards from Shabbey so he telephoned them query what was going on. It transpires he has been issued with 2 Shabbey cards, both of which have balance transfers on - a total of £4400
The customer service was shabbey - "it's just an error" after persisting and demanding an explanation he was told to "put a complaint in writing" he now owes Shabbey £4400 and is in credit with Capital One...any advice from anyone?

[Overdrawn]

Update: My friend has telephoned Shabbey again to speak to a manager who is now going to investigate. One card has now been cancelled and his balance to Shabbey is apparantly at £2200 and they will "sort it out with Capital One" They said the reason it happened was "human error" and have said they will put £50 in his current account for the inconvenience. He has told them that he will still complain in writing as the service is appauling. I have told him to write to Shabbey and the FSA and that the £50 should not be considered as full and final settlement until the mess is completely cleared up and he has had confirmation of everything in writing and that he is satisfied that all his accounts are in order. Could this have affected his credit score as for a few weeks it has looked like he had more cards and more debt then he really did? Does the "human error" contravine any Data Protection regulations? Surely the Shabbey have a duty of care to ensure such errors do not occur?

[abroadgirl]

hi do they really know what they are dong my guess is that they are so wrapped up in the charges case they dont know what they are doing
i would also contact f o s and tell them
shabbey also should clear this matter asap but they are dong alot of fobbing off dont accept the g o g w unless they say its a offer for the error
also tell them to take your name and theres of the credit list
i am not updated with this its just my view but i know someone with better knowledge will advise you
will check in later to see
take care
abg

(my thread abroadgirl v abbey)