Help! Abbey so far!has this happened to you??

[Kathie]

finally figured out how to start a new thread..I am losing it!
My story so far ( abbreviated)

8th June - sent Data Protection Act letter and £10 Recorded Delivery- followed up with calls - been forwarded to The Case Team Bradford

several calls later.....

28th June - The Case Team informed me they have a backlog of 3/5 weeks and can't confirm receipt until the statements have been sent out to me???? They advised me to call back in 3 weeks! - that will be when my 40 days has expired has anyone else had this?? it is ridiculous - how can I get them to confirm receipt? -

also

8th June copy also sent to Allen Betts Head of Unsecured Debt Mangement and Abbey Form stating I had destroyed my debit card and chq book as they had requested - Both letters stapled together.

12th June telephoned - they only had the form not my letter!

16th June - sent copies to Allen Betts by Recorded Delivery and also letter stating as account was in dispute they could not send to credit agency ( thanks to CAG advice) -

21st June - received letter offering £110 ( less than half of last months charges that put me £270 over my overdraft!) - still no mention of my letters.

23rd June - Called Unsecured Debt Management no record of my letter


I am now in process of responding via e mail to letter received from Megan Webster, Customer Resolutions Manager - attaching all letters and informing her the 7 days has elapsed since my letter to Allen Betts dated 16th June.

Please advise - I feel they are stalling

[Tigs33]

Sorry Kathie this hasn't happened to me as I had my bank statements. However after a bit of a search this is your next step, details on this thread

Data Protection Act - Non-Compliance - Template Letters

[Kathie]

Thanks for that - I just wanted to make sure before I sent the e mail - If no response then I will send a firmer letter

I'll keep in touch and let me know how your claim proceeds too.

[Kathie]

My scanner is not working so I will type in relevant info - you will see from my previous threads that I have sent Data Protection Act letter twice!

- letter of response from Abbey dated 3rd July 2006 - They say my account is not in dispute - quote -

'I have noticed you believe your account to be in dispute. However, as previously explained the charges on your account have been applied in accordance with your account Terms and Conditions. as far as we are concerned. the balance owing on your account is therefore not in dispute' unquote -

Please can anyone help me with the response to this?

Also - in the same letter in response to my chasing the statements - quote

' I understand you have requested copies of statements of your account for the last 6 years. I would like to advise you that under the Data protection Act request, you will receive the transactions that we currently hold on our systems. These will be forwarded to you free of charge within 40 days. Any earlier transactions have been archived onto microfiche, which is not covered by The Date Prptection Act. These archived transactions will not therefore be supplied under a data protection Act request and will not be subject to the 40 day ruling' -Unquote

I read on the forum that micriofiche had been used as a delaying tactic previously - but at a much later stage in proceedings.


I sent a £10 postal order ( as they have stopped my cheque book and debit card) with my original Data Protection Act letter which they have not acknowledged in this letter, only receipt of a copy sent a week later! I sent it by recorded delivery and have telephone confirmation that it was received and sent via internal mail to The Case Team.

Are they just stalling and not informing me that £10 payment will ensure they will have to give me all the info?

I want to reply and tell them that they are in receipt of this £10 - but also now not sure of my rights and how best to word the reply - please advise -

I have also received 12 envelopes which I assume to be 12 months statements - so I am 5 years short!

I'm away for ten days from tomorrow so really want to e mail them a response prior to that.

Thanks in advance - I'm not giving up!