ATM dispute

[woodwa5]

I am really stuck on what I can do.

On Sunday (3/02/0 I went to withdraw the last £300 I had out of the bank to cover me 'till pay day (because I don't trust the abbey). I did this at a Nationwide cashpoint which having made lots of noises switched itself off. I checked my balance over the phone and £300 had been withdrawn then put back then withdrawn in the same transaction thus showing me as having no money. I contacted Abbey on Monday who have given me a 2-3 week timeframe to investigate it. I don't think I will last 2-3 weeks and that is totally unacceptable!

I am now at a loss. The Abbey will take a complaint but will take 8 weeks. The FOS and the FSA are not interested. What can I do? The Abbey say it may be quicker but I am on my last legs now and that kind of random time frame doesn't help,

Woodwa5

[Lula]

Did you contact the Nationwide about their cashpoint? If they had found an error inside their machine, you may get lucky and get your money quickly. Was this ATM outside a Nationwide branch?

[woodwa5]

i have contacted nationwide and they will not correspond with me at all. they insist on talking to the abbey

It was outside a petrol station

[woodwa5]

I am having real trouble now. I am now overdrawn by £35 and have no money to my name and no way of borrowing it. The Abbey are still saying it could take up to 2 more weeks to investigate this. I really don't know what to do. I can't believe it can take this long when it is so simple. If I had have known that this was the case I would never have attempted to take a large sum of money out of a cash point and gone to the branch. I would urge everyone else to do the same. I am even thinking of going to the press because I can't even afford to buy food,

Woodwa5

[woodwa5]

oh and due to my crap credit rating they won't even give me an overdraft

[ukaviator]

Did you use this number in Milton Keynes?

01908 344 900

Tell them your next call is to Watchdog as you are desparate for cash to live on.

[woodwa5]

I tried that number and it just takes me through to telephone banking. I have completed the e-mail to watchdog and I am also going to contact the OFT and see if there is anything that they can do. People should be told about this because it is a risk to anyone taking out large amounts of cash from an ATM machine. I am almost angry enough to start a campain about this.

I still have no money and potentially will have none for another week and a half, my dogs need food and so do my wife and I. I don't know what to do.....please help,

Woodwa5

[woodwa5]

I have now e-mailed watchdog and the Abbey CEO