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Abbey Bank Meet other Abbey Bank customers who have also been faced with excessive unfair bank charges. Exchange encouragement and information about getting your bank charges refunded

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Old 18th August 2007, 18:17   #21 (permalink)
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Default Re: ** Abbey's new "service charge" defence **

Just read the bottom of the letter and it says:

"Please take the time to carefully read both of these important documents, which take effect from 10th September 2007."

Very interesting!!!!

Jo xx
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Old 18th August 2007, 20:04   #22 (permalink)
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Default Re: ** Abbey's new "service charge" defence **

Thanks Jo.
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Old 19th August 2007, 15:07   #23 (permalink)
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Default Re: ** Abbey's new "service charge" defence **

hi.. I got a copy of the new abbey defence, cover letter dated 10/08/07

Do I wait for a court date now? before submitting my bundle?

- finding it tough wading through this great resource this site though - wouldnt have had the courage or conviction to stay on track without all the help n advice offered here
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Old 19th August 2007, 16:05   #24 (permalink)
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Default Re: ** Abbey's new "service charge" defence **

See post #1.
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Old 19th August 2007, 18:27   #25 (permalink)
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Default Re: ** Abbey's new "service charge" defence **

I can't scan the document (i'm really terrible at that sort of thing) I can fax it if that helps??

What do we do with clias that have been stayed by MCOL? Can we ask for a summary judgement for the claim to be struck out on those ones???
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Old 19th August 2007, 18:43   #26 (permalink)
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Default Re: ** Abbey's new "service charge" defence **

If the claim has been stayed then the only thing you can do is apply to have it lifted.

http://www.consumeractiongroup.co.uk...-guidance.html
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Old 19th August 2007, 19:25   #27 (permalink)
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Default Re: ** Abbey's new "service charge" defence **

ABBEY DEFENCE

1. In this defence

1.1 References to paragraph numbers are, save where otherwise indicated references to paragraph numbers of the particular of claim.

1.2 The defendants account conditions (a copy of which is annexed herto as annex A) will be referred to as “the conditions”

1.3 References to an “unauthorised” overdraft are to an overdraft permitted by the defendant without prior application and arrangement under clause 6.1 of the conditions

2 It is admitted that the claimant held the following account with the defendant, account number to be particularised (“The Account”). It is admitted and averred that the contractual provisions between the claimant and they defendant in relation to the account are set out in the conditions.

3 It is denied that those charges payable and that rate of interest applicable upon a customer going into unauthorised overdraft or exceeding an authorised overdraft constitute a penalty at common law. It is denied that those charges and that interest are payable on a breech of contract.

4 The true position is as follows:

4.1 Each and every payment instruction presented by or on behalf of the claimant to the defendant which would, if honoured, take the Account into unauthorised overdraft or beyond an authorised overdraft, constituted a request (in law, an offer) by the claimant to the defendant for a loan of the requisite amount on the terms set out in the conditions (alternatively on the defendants usual terms as to such overdrafts as at the date of the payment instruction in question)

4.2 The defendant was free to accept or reject each such request.

4.3 If the defendant honoured the payment instruction in question, the defendant thereby accepted the claimants offer.

4.4 Accordingly, the claimant became bound to pay interest and charges in relation to that loan at the stipulated rate.

4.5 That liability does not, at common law, constitute a penalty.

5 It is denied (if it be alleged) that, on proper construction, clause 6.3 of the conditions provides that a customer going into unauthorised overdraft or exceeding overdraft constitutes a breech of contract (for which the customer is liable to pay damages). It is averred that clause 6.3 of the Conditions operates as a trigger to bring into effect certain other provisions of the conditions.

6 It is denied that those charges payable upon the defendants dishonouring a payment instruction presented by the claimant by reason of the state of the account (namely that had the defendant honoured the instruction in questions, it would have taken the account into unauthorised overdraft or beyond an authorised overdraft) constitute a penalty at common law. Such charges are not payable on a breech of contract. They are, by clause 6.4 of the conditions a fee.

7 The defendant understands the claimants allegation to be that the fees payable in respect of an unauthorised overdraft and an overdraft in excess of an authorised overdraft and fees in respect of the dishonouring of payment instructions are not binding on the claimant by reason of regulation 8(1) of the Unfair Terms in Consumer Contract Regulations 1999 (the 1999 regulations)

8 Regulation 6(2) of the 1999 regulations provides that:
“in so far as it is in plain intelligible language, the assessment of fairness of a term shall not relate –
(a) to the definition of the main subject matter of the contract, or
(b) to the adequacy of the price or remuneration, as against the goods or services supplied in exchange”

9 The fees and interest payable in respect of an unauthorised overdraft and an overdraft in excess of an authorised overdraft and fees in respect of the dishonouring of payment instruction are: (i) set out in plain intelligible language in the conditions and (ii) amount to the “price or remuneration” in respect of that provision of such overdraft or such dishonouring.

10 Accordingly, by regulation 6(2) of the 199 Regulations, the provisions of the Conditions as to the fees and interest payable in respect of an unauthorised overdraft and fees in respect of the dishonouring of payment instructions are not payable on a breech of contract by the claimant.

11 It is denied that paragraph 1(e) of Schedule 2 to the 1999 Regulations is applicable. As pleaded above, the fees and interest payable in respect of an unauthorised overdraft and an overdraft in excess of an authorised overdraft and fees in respect of the dishonouring of payment instructions are not payable on a breech of contract by the claimant.

12 Alternatively, if (contrary to the defendant’s primary case pleaded above) provisions of the conditions as to the fees and interest payable in respect of unauthorised overdraft and an overdraft in excess of authorised overdraft and fees in fees in respect of the dishonouring of payment instructions fall to be assessed for fairness under of the 1999 regulations, the defendant’s case is as follows:

(a) Regulation 5(1) pf the 1999 Regulations provides that:
“a contractual term which has not been individually negotiated shall be regarded as unfair if, contrary to the requirement of good faith, it causes a significant imbalance in the parties’ right and obligations arising under the contract, to the detriment of the consumer”
(b) Regulation 6(1) of the 1999 Regulations provides (so far as presently relevant) that:

“….the unfairness of a contractual term shall be assessed, taking into account the nature of the goods or services for which the contract was concluded and by referring, at the time of conclusion of the contract, to all the circumstances attending the conclusion of the contract and to all the other terms of the contract…”

(c) It is denied that the Conditions breech that provision of the 1999 regulations. In particular (i) the Defendant’s charges and interest rates are published and provided to its customers from time to time and are expressed in clear language; (ii) the incurring of charges and interest in respect of an unauthorised overdraft and an overdraft beyond that agreed and fees in respect of the dishonouring of payment instruction is

A result of the claimant’s actions and (iii) the defendant’s charges and interest rates are not, in the circumstances, excessive in relation to the value of the services provided in relation thereto.

(d) The defendant reserves the right to plead further in this regard on the provision of full and proper particulars of the basis on which the claimant contends that the conditions contravene regulation 5(1) of the 1999 Regulations.

13 Section 15(1) of the 1982 Act provides that:
“Where, under a contract for the supply of a service, the consideration for the service is not determined by the contract, left to be determined in a manner agreed by the contract, or determined by the course of dealing between the parties, there is an implied term that the party contracting with the supplier will pay a reasonable charge”.

14 By section 12(1)n of the 1982 Act, “contract for the supply of a service” is defined as “a contract under which a person…..agrees to carry out a service”

15 Save as expressly pleased to above, each and every allegation contained in the particulars of Claim is denied as if the same were individually traversed.

The defendant believes that the facts stated in this defence are true.

I am duly authorised by the defendant to sign this statement

Vivian Roux
Paralegal
10 August 2007
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Old 19th August 2007, 19:28   #28 (permalink)
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Default Re: ** Abbey's new "service charge" defence **

This is the PoC i used

The Claimant holds acc no XXXXXXX with Defendant. From Dec 2002 to March 2005. Defendant debited charges iro of purported breaches of contract. Defendant has been supplied with list of charges and interest.
Claimant contends: a-The charges exceed the Defendant's losses caused by such breaches; b-The Term permitting the Defendant to levy such charges is unenforceable under Unfair Terms in Consumer Contracts Regulations 1999, Unfair Contract Terms Act 1977 and at Common Law. c-If charges are a fee for a service, then they must be reasonable under
S.15 of Supply of Goods and Services Act 1982. Section 32(b). Claimant claims: a- Return of amounts debited of £996; b- Interest of 28.7% - £3948.28 as per Defendant's rate of interest; c-Interest under sec 69 of the County Courts Act 1984 at the rate of 8% up to the date of judgment
or earlier payment at a daily rate of £1.09 All default notices to be removed. Costs allowed by theCourt.
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Old 20th August 2007, 16:12   #29 (permalink)
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Default Re: ** Abbey's new "service charge" defence **

Hi Gary, unable to work my scanner, so I will write abbeys defence down for you word for word and I hope it will help. If you would like a copy I can scan one and send it to you at the end of the week. Kev.


IN THE BRIDGEND COUNTY COURT Claim No: 7BG 00981

BETWEEN

xxxxxxxxxxxxx Claimant





And



ABBEY NATIONAL PLC Defendant





DEFENCE
  • Save as is specifically admitted in this defence, the defendant denies each and every allegation set out in the particulars of claim.
  • it is admitted that the claimant has a bank account with the defendant, account number to be particularised (”account “)
  • at all times the account has been subject to the applicable terms and conditions (“ conditions “), which form part of the contract between the claimant and the defendant and t which the claimant agreed when he opened the account. The defendant will refer to the following extracts:

(1) “You can apply for an overdraft on your account. If we give you an overdraft we will tell you your limits and the interest rate applicable.”
(2) “An unauthorised overdraft occurs if without or agreement you overdraw your account or exceed the limit of an overdraft which we have agreed.”
(3) “If you have an unauthorised overdraft, you will be charged fees as set out in our tariff of charges or specified to you and these may include fees for transactions we are unable to process due to lack of funds in your account.”
  • Throughout the period that he has had the account, the claimant received a number of copies of the conditions and of the said tariff of charges as they were amended and updated (though there has been no material amendment t the conditions extracted in paragraphs 3(1), (2) and (3) above).
  • Any overdraft facility on the account was (and is) subject to the conditions .
  • The claimant has overdrawn or exceeded authorised limits on the account on a number of separate occasions, full details of which will be provided on disclosure. Therefore by virtue of the conditions referred to in paragraph 3 above such overdrawing was unauthorised and in breach of contact and the claimant become liable to pay fees to the defendant in accordance with its tariff of charges applicable at the relevant time. In accordance with the conditions, such fees were debited to the account.
  • In view of the fact and matters referred to in paragraph 3,4,5 and 6 above, the defendant denies that the amount of £xxxx.xx or any other, amount was unlawfully debited to the account and the claimants claim for the repayment is therefore denied.
  • The claimant’s contention that the said fees are unenforceable and/or are “ penalty charges “ is denied. The fees reflect and are proportionate to the defendants administrative expenses incurred due to the claimant breach of contract and are a genuine pre- estimate of the damage suffered by the defendant.
  • Further or in the alternative, even if the said fees are not proportionate to the defendants administrative incurred (which is denied) the claimant remains liable to pay such fees as may be found to be proportionate and the claimant is not entitled to claim repayment of the full amount of each charge made to to account.
  • The defendant denies that the claimant is entitled to claim interest of any amount.
  • No admissions are made as to the amounts claimed by the claimant and the claimant is put to strict proof of the same.

The defendant believes that the facts stated in this defence are true.
I am duly authorised by the defendant to sign this statement.
Full name: Vivian Roux
of Abbey National pic

Signed position or office held: Paralegal

Date 31 July 2007



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Old 20th August 2007, 20:26   #30 (permalink)
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Default Re: ** Abbey's new "service charge" defence **

I also received the new defence on 3 August, I typed it all out word for word in my thread here, post #28.

Encouraged by the idea of applying to have the defence struck out, but do I need a copy of the Terms and conditions from when I opened the account though? Account opened 1 September 2001, and they are not in the archive.

Can't seem to find any T&C's on Abbeys web site at all, let alone old ones. I have asked in the branch, they took my account number and promised to send them, but still no luck. Can I just state the spefic clauses referred to in post one without actually including a copy?

I alsoi have the new T&C's, accompanying letter is dated 24 July, but I actually received it 9 August. Do you still need a copy?
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21 May 2007 Prelim Sent
05 Jun 2007 LBA Sent
05 July 2007 N1 Filed
12 July 2007 Abbey served
19 July 2007 Notice of Acknowledgement Received
03 Aug 2007 Abbey's Defence Received
09 Aug 2007 Copy of Abbey's AQ Received
20 Aug 2007 Filed my AQ with the Court
28 Aug 2007 Filed N244 To have Defence Struck Out
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Old 20th August 2007, 20:34   #31 (permalink)
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Default Re: ** Abbey's new "service charge" defence **

Redrob,

You need to include the T&C's but they were identical from around 1999 - 2007, so just one copy of the terms from anytime during the period in which the charges were levied is fine.

Here -
Archives of Abbeys web pages/ Terms and Conditions

I have the new T&C's now, but thanks.
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Old 20th August 2007, 20:45   #32 (permalink)
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Default Re: ** Abbey's new "service charge" defence **

OK thanks, thought I would need them. If Abbey do eventually send me the ones from 2001, do you want a copy? was it you asking in another thread for all old T&C's?
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Old 20th August 2007, 20:49   #33 (permalink)
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Default Re: ** Abbey's new "service charge" defence **

Yes please, we want all the T&C's we can lay our hands on - although to be honest Abbey is not quite so important now. We have a fairly comprehensive selection of theirs and they stayed the same for years.
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Old 21st August 2007, 17:28   #34 (permalink)
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Default Re: ** Abbey's new "service charge" defence **

So Redrob yours is a new defence yes?

I have the old one posted by Kev2b3 above so wont be able to do much about that
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Old 21st August 2007, 21:14   #35 (permalink)
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Default Re: ** Abbey's new "service charge" defence **

I have T&C from December 2001.

Can't scan them to pdf cos haven't a clue how but I can scan and email them to anyone who sends me their email address.

Any tech minded person want to PM me on how to do pdf I'll gladly have a go, but as computers and I are only on nodding terms most of the time I would need details instructions on how to do it. :o
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Old 22nd August 2007, 11:40   #36 (permalink)
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Default Re: ** Abbey's new "service charge" defence **

I received their new defence dated the 11th Aug , mine only has 12 sections, i still have a copy of their prev defence in April so will be including that as well, i've closed my acc so won't be getting a copy of their new T&Cs.
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Old 22nd August 2007, 13:53   #37 (permalink)
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thanks GaryH...for the reply...unfortunately I just recieved notice that the defence is stayed pending judgement in the OFT test case....

spose now I have to decide whether to apply for the stay to be set aside...

does anyone think i would be successful if I was to apply for this?
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Old 22nd August 2007, 21:47   #38 (permalink)
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Default Re: ** Abbey's new "service charge" defence **

Hello,

I know I'm getting a little side tracked here...but I've just recieved a copy there new defence. I'm intrigued by section 4.2 The defendent was free to accept or reject each request. i.e the request that would take me into overdrawn.

Have I got the arguement here... in the fact they enforced charges on me..forcibly taking them from my account refusing point blank my offer of tryng to negotiate a payment plan. Therefore putting me in to a continuous cycle of more charges each month and unable to pay my other bills!!! WHich went on for several months.

AX
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Old 23rd August 2007, 13:21   #39 (permalink)
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Default Re: Abbey's new "service charge" defence

Seems like you have Gary H?
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Old 23rd August 2007, 18:22   #40 (permalink)
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Default Re: Abbey's new "service charge" defence

Hi,
Just received the new defence this morning (word for word the same as yourturntopay's) No mention of a stay yet (apart from the standard letter from Abbey telling me they will be appplying) although according to Icy's thread my local court are definitely staying ALL cases.
If i go for an application for defence to be struck out, is it better to opt for hearing or not? I'm a bit nattered as I submitted N1 just before new POC's were composed so used a variation of the old, shorter ones although i did file in person not with MCOL.


Thanks in advance

Ellie
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