S.A.R - Abbey

[madkid]

Hi Guys,

I just wondered if anyone is having the same experience as I am with Abbey and the quality of Information supplied. I started to receive the Microfiche information as requested starting from 01-2001 to 02-2004 great news! Then the information stopped and I started to recieve resent statements for the last years. This left a gap in my information of about two years from 02-2004 through to 06-2006.

This gap according to Scabby is covered by a ' Summary Spreadsheet of Charges' which they have produced. But according to this summary I didn't have a single bank charge in those 'missing' two years. Now I know full well that I was charged during this period (I have a sneeky suspicion that I was hammered by Scabbey!). So I have written to Abbey again with the template letter from here about Abbey not meeting the requirements of the S.A.R.

The interesting thing is also in the letter from Abbey about this summary it states right at the end 'Please note charges which have been written off by the bank will not be included in this summary'.

What does this mean? My understanding of written off ment that the bank didn't charge me? But my summary also includes refunds that I have had in the past year or so. I guess I'll have to wait until I get the microfiche information and then I will know the truth.
( edited )

Regards
Jon

[clarion48]

Lots of different tricks being deployed now Jon......at least you have some statements.....they won't give me any of mine....just a GOGW for £690.

[madkid]

It makes me sick how these idiots have had us by the b*lls for years rinsing us dry and now we have the right to fight back they get under hand - what a charming world we live in!! This is the true ugly face of capitalism!! Yuk :o(

[dizzy delilah]

Hi Jon, I also have similar experience with Abbey. My sheet (04-06) showed loads of charges for cleared transactions but none for going into an unauthorised o/d (which I must have done if you think about it). I sent a non-compliance letter and explained my concerns - and in return they sent me the microfiche copies (which still had none of the charges on that I was querying, but did have a couple of inaccuracies). Will be interested to see what what you get back from them.By the way, mine showed a £20 refund in Jan 2006. Good luck, Dizzy